BestbullysticksReviews of bestbullysticks.com

I have been an autoship customer for a while. I started my subscription when they "said" after 3 consecutive months the shipping fee would drop. & it did....for a short time. Then, all of a sudden, my item for my 1 dog totalled approximately $27 dollars, suddenly started costing $9.99 to ship. That is over 1/3 of the total product price. When I called, I received a callback from Ivy stating they could not change the shipping fee. Couldn't care less. Asked if I'd like her to cancel my subscription. Great customer service. Not. Needless to say, I'll be looking elsewhere. BTW. Be aware that they irradiate their bully sticks. You won't see that in their description so beware.

Why is jumbo size sooo expensive now and why didn't they keep quality control of the size? I always buy jumbo size (25 count) and after a while they started shipping different sizes. Even so, I insisted and bought again, but without success. And why can't I see my review on their website? I can only see 5 star reviews. They say: 4.9 stars based on 738 Reviews (8/23/2022).

I wouldn’t even take a chance on ordering from anyone who has so much marketing but no customer service!!! Nowhere on their sites… Is there an easy way to reach someone… No customer service number… No purchase! Buyers… Beware! Be smarter this is 2022!

I have ordered bully bites for over 5 years for my am small and x-small dog. I have loved the variety of 3 to 4 inch sticks, until today. My 5 pounds of bully sticks were 99% of 1/2 “ unraveled parts of bully stick. It looked like the emptied 5 months of waste from other runs into my bag. I called customer service to be told that what I received was within the product discrimination. I requested to return the product, no free return for inferior product rather, I had to pay almost $17 to return the unacceptable box. I will NEVER order from this company again. They do not stand behind the quality of their product. Buyer beware. There are many other companies who sell bully sticks and offer free return and refund if you are not satisfied. Too bad Best Bully Sticks, I will be buying my bully bites elsewhere.😚😡👎

I was once a regular customer of this firm. A mistake they made on their website, however, ultimately lead to BestBullySticks offering two different free shipping offers at the same time. I was lured in by one of the two offers (the "unintended one" I was soon to discover after the fact). After filing a complaint with customer service -- including a comprehensive demonstration of their error -- they not only failed to honor this second offer their site clearly presented, they failed to even acknowledge or apologize for their error (they simply went online and changed their site to eliminate the ambiguity after I alerted them to the problem). BestBullySticks.com failure to honor an advertised offer -- whether they intended this offer or not -- is not only a wrong-headed approach to business (they lost a repeat customer who dropped $50-$100 per month, in favor of screwing me for a mere $7.50 charge), their response to my situation was also a bit unethical and likely unlawful too (that is, any company who advertises two different offers, intentionally or not, is lawfully obligated to honor both offers). $7.50 isn't worth escalating this situation into the legal arena (which was likely why they simply chose to stiff me rather than doing the right thing) but I think it is worth my efforts to share their bad behavior publicly, to allow smart customers who read business reviews prior to doing business with a firm, a chance to make an informed opinion regarding BestBullySticks.com -- I cannot recommended them in anyway due to sub-par business practices.