I am extremely disappointed with our experience with Best Appliance Sales & Repair.
From misrepresenting the delivery options to the customer service we were promised, everything has been smoke & mirrors!!
Our refrigerator stopped working after only 22 days, and despite contacting the company, they have done nothing to repair or replace it. We have lost hundreds and hundreds of dollars in food and medicine and they could not care less!
When you purchase a major appliance, you expect it to last much longer than three weeks, and if there is a problem, you expect the company to stand behind its products. Unfortunately, that has not been our experience.
The lack of communication, follow-through, and willingness to resolve the issue has been incredibly frustrating. Based on our experience, I cannot recommend this company and would encourage others to consider purchasing from a business that honors its commitments and provides the customer service it promises.
By Michele T.
BUYER BEWARE
BUYER BEWARE. This business has a lovely website boasting "family owned", "39 years in business", "expert technicians", "same day service", etc. Website looks legit. But here's the REAL STORY...
We are elderly and found ourselves in a situation that we had to move and unexpectedly purchase appliances. To save money I started shopping for scratch & dent appliances. We found what we thought was a new LG Refrigerator and LG Washer/Dryer from this place. We were thrilled and relieved to find just what we wanted and, as you can see on the receipt, they also delivered for a reasonable charge. We delayed delivery because our home was under construction. Once we were ready, that's when all things changed.
I was told delivery would be $150. When I questioned why HIS EMPLOYEE executed a document showing that the delivery was $69, he told me I should take it up with that employee and that I was welcome to come pick everything up on my own. I had no choice but to pay the $. Then they didn't show up for 2 days later than expected. When asked if they connected everything, they told me they could tell me what to buy and, for an ADDITIONAL CHARGE if $50, they would come back later. I dismissed them as I wasn't going to continue to get scammed.
Once delivered, we found that the refrigerator was EXTREMELY USED, not scratch & dent. It had to be deeply sanitized as some things were not apparent in the store. The dryer has to go through 3 cycles before clothes are dry. The worst, though, is the refrigerator completely quit cooling 18 days after we started using it. I called and called and got no answer, so I called my own appliance mechanic. When he pulled the back off the fridge, he found the original compressor had been replaced by an off-brand compressor, the wiring harness, consequently, had to be taken off because of the different compressor and something called a hard starter had been installed to (sort of) jump start the compressor to force it to start each time. It was overheating to the point it could have started a fire!
The following day I called the business immediately after opening at 9:10 AM. I was told a service man would be in within the hour and he would have them call me. Three hours later, I called again. Same response. I called a third time, same thing. While we were shopping for our new refrigerator in Lowe's, 7 1/2 hours later, I FINALLY heard from him. (So much for "same day service"! He told me he suspected a power surge. Sure! It must be MY fault. 🤨 He said he'd bring out a loaner for me and bring mine in for repair. WHO DOES THAT??? This isn't a car dealership! Come fix my refrigerator! That was the last I have heard from him. He may call, he may not.
I wish I could do more than just write a bad review. I wish I could dump this paper weight of a refrigerator full of spoiled food and medication on the driveway of his business. I'll just have to depend on karma biting him in the butt!
