They will not respond to emails
I ordered 3 1/2 weeks ago, so I am still inside their stated delivery window. But it’s said “Preparing for Shipment” for two weeks. To me that indicates it’s supposedly being shipped. But they will not provide tracking information. They don’t respond to emails *at all*. It’s starting to feel like a scam. I don’t mind waiting, but the lack of response has me very suspicious. I ordered another Berber rug from a different site at the same time, and it arrived 10 days ago.
By Laurie B.
Response from Berberhandicraft· Aug 14, 2025
Hi Laurie, I understand your concern. Our rugs are handmade to order, and production typically takes 3–5 weeks before shipping. “Preparing for Shipment” means your rug has been in the final stages of being made and packaged, but not yet handed to the courier. You’ll receive tracking details very soon. We’re a small artisan team and sometimes slower to reply than we’d like, but we’re here and committed to delivering your rug as promised. Just as a note — the time to make a rug can vary depending on its size and the knot density. For example, an 8x8 ft rug can sometimes be completed in 2 weeks, while another of the same size might take 5 weeks if it has a higher number of knots per square foot. This higher knot density directly impacts the craftsmanship and quality of the final piece. — Berber Handicraft