BenihanaReviews of benihana.com

I got a promotional email from benihana regarding a promotional wagu six course offer. There was no mention of price in the promotion. I called the restaurant and they said a bunch of people were calling asking the same questions.I was. Whoever the marketing genius was did not mention any pricing which is beyond ridiculous. And they had to place me on hold and tried to figure out what the price it was. Absolutely ridiculous why they would not include any pricing?When you go to the if site other items are priced. Kind of disappointed that I had to waste my time.And I wonder how many other people were annoyed because of the same reason that I was. No wonder why things are the way they are today.

I was excited to try this place as it looked good from the website. My friend & I went to Covent Garden turned up a little early & was seated straight away which was great, a table of 8 we were, the lovely waiter explained the menu & took our drinks order. Once the table was full with the other guests the waiter took our order then the chef came out about 5mins after. At 1st he was all happy doing his poor tricks & started to cook the food. We were given onion soup which wasn't bad & salad. Then the main food started to be plated, the chef counted how many bits of prawns we received, I got 3 pieces so basically 1 whole prawn, 1 scallop, a small piece of lobster tail....I couldn't believe my eyes. We were given a small bowl of garlic & chicken rice which was the only thing that we was given a decent amount off. We also had a very thin slice of salmon which I've never seen in my life. We ordered cocktails & we would like to know where on earth was the alcohol that was supposed to be in them...they tasted of a fruit drink not a alcoholic drink. We are very disappointed with how much we paid for a meal to what we actually received. No fault to the waiter as he was lovely. After this terrible experience we also ended up with a funny tummy. The only good thing was the bottle of champagne we ordered. Unfortunatley I would never recommend this place to anyone.

The Beachwood Location is well over priced for a table of ten we shelled out close to $1000. We will never be returning the service fees got added and they still wanted a tip. Also the cook was slow the most of the food was cold.

"Disappointing dinner at Benihana's in Beachwood, Ohio. Food left sitting on grill for over 20 minutes, overcooked and cold. Cook cooked rice 1st with a very small portion of vegetables which was for a full table of 8 people. Then cooked each order separately after serving rice to entire table. Food was overcooked after being left on grill while preparing each entree separately. Cook was extremely rude when asked about orders which were the same, yet some had very small portions which did not compare with the other orders. Cook refused to apologize or offer solution. Unacceptable service and subpar food. 1/5 stars."

I made reservation for 7 adults. However we had to include my 8 month old grandson as part of our party, even though he did not eat or take up a seat. This allowed them to charge an 18% gratuity charge, with the eighth person. We didn’t receive our group picture as promised, although I reminded them several times. Nor did I receive my hot tea, after asking again several times. We were not pleased with the service and most likely not be returning. We were so looking forward to a nice experience as we chose to eat out this year oppose to cooking at home.

My family (9) took my grandson to dinner. The cook was bad. He cooked everything separately. No one get their meal at the same time. We didn't get any mushrooms no chicken fried rice as we all ordered. We asked and he said that we didn't order but the waiter should us what he put in. We asked to speak to manager, he can over but did nothing. We will never go back again. I will be letting my friends and co-workers know what happed

For the second year in a row, I wanted to celebrate my birthday at this establishment. Unfortunately due to their extremely strict system, if you can't show them your birthday certificate PRINTED OUT you are unable to participate in their Chef's Table. Get with the new age yo, not everyone has access to a frickin printer. Other restaurants have done that, why can't you? After receiving an email from this establishment telling me that I'm not welcome to enjoy my birthday without a printed certificate, they have definitely lost a customer. Their loss! Never mind! Just ridiculous!

My girlfriend booked a meal at their Covent Garden restaurant for 18th November and was promised when booking a gbp50 voucher as it was her birthday. We gave 60 days notice as requested. Today she phoned to see why email voucher was not received. We were disgusted by their reply that no voucher was to be sent. We have cancelled as I view this as a scam and they have lost our custom.