BemindaReviews of beminda.com

Response from Beminda· Aug 6, 2026

Hi Suzette, Water running down your face isn't something we'd write off as normal use — that's either an overfilled tank, a stopper that hasn't seated properly, or a unit with a genuine seal fault, and the third one we'd want to replace outright. Whichever it is, we'd rather sort it than leave you with something you've stopped using. Drop us a line at [email protected] with your order number and we'll get it moving. The Beminda team

Response from Beminda· Jul 30, 2026

Hi Amy, we're sorry, that's a genuine fault. One side steaming strongly while the other runs dry isn't anything you did, and a mask that won't get hot, with an uncomfortable fit on top of it, isn't what you paid for. Of course we'll sort your refund. Please set it aside for now and email us at [email protected], and we'll take care of it with no need to send anything back. If you'd ever rather try our newer model instead, which is a real step up in design and consistency, we're glad to send one over, but only if you want it, the refund is yours either way. With warmth and care, The Beminda Team

Response from Beminda· Jul 30, 2026

Hi there, we're sorry, a mask that won't heat at all is not working the way it should, and that's not what we want you left with after what you paid. Please don't worry about the return window, when a unit fails like this we'll still make it right. Set it aside for now and email us at [email protected], and we'll sort out a replacement or a refund for you, with no need to ship anything back. Your point on the rigid fit is fair too, and it's something we're taking seriously. We'd really like the chance to turn this around for you. With warmth and care, The Beminda Team

Response from Beminda· Jul 30, 2026

Hi Denise, we're sorry, barely heating and water running down your face is not how this should work, and none of it sounds like something you did wrong. That reads like a faulty unit, so please set it aside for now and let us make it right. Drop us an email at [email protected] and we'll sort out a replacement or a refund for you, with no need to send the mask back. We'd really like the chance to turn this around for you. With warmth and care, The Beminda Team

Response from Beminda· Jul 27, 2026

Hi Cindy, We're sorry the fit wasn't right for you, that's genuinely helpful feedback for us as we look at sizing. On the refund, we'd like to clear up what's happening, because we think there's a misunderstanding and we don't want you left worrying. Once a chargeback is opened with your bank, the payment gets locked inside their dispute process, and it's your bank and the card processor who return the funds to you directly, not us. At that point we're actually blocked from issuing a separate refund on our side, because it would double up on the money the dispute is already set to return to you. So the refund isn't lost, it's moving back to you through your bank's chargeback process rather than as a direct refund from us. Those timelines are set by the bank and can take a few weeks, which is likely why it's felt like nothing has happened. If you'd like, email us at [email protected] with your details and we'll happily walk you through where things stand and help however we can. With warmth and care, The Beminda Team

Response from Beminda· Jul 27, 2026

Hi Cathy, We're genuinely sorry for how this has felt, and we want to help get it resolved for you. We'd like to clear up one part, because it's caused a real misunderstanding. When a payment is disputed through your bank, the funds get locked inside the bank's chargeback process, and control of that money passes to your card issuer rather than staying with us. At that point we're no longer able to refund you directly from our side. That's the only reason we asked about withdrawing the dispute: not to avoid paying you, but because it would have let us release your refund straight away instead of waiting on the bank's timeline, which can run several weeks. We know that wasn't clear at the time, and we're sorry it came across as a runaround. That was never our intention. We'd really like to sort this out properly. Please email us at [email protected] with your order number and we'll look at it personally and find the fastest way to get your money back to you, whichever route your dispute is currently at. With warmth and care, The Beminda Team

Response from Beminda· Jul 24, 2026

Hi Tonya, Slow warming isn't right, and I'd like to look at your device specifically rather than guess from here. The leaking may be something we can solve quickly — it usually comes down to how the mask sits. I've sent you an email. If you can tell me roughly how long you've had it and whether this is your first unit, I'll take it from there. With warmth and care, The Beminda Team [email protected]

Response from Beminda· Jul 20, 2026

Dear Trissy, We're truly sorry to read this — both that the product didn't work for you and that the process of getting help felt repetitive and then went quiet. That's not how we want anyone to experience Beminda. We want to make this right, but we've been unable to locate an order matching your review details, which is why we've requested more information through Trustpilot. The questions our team asked were only ever to find and verify your order — never a hurdle before honoring our refund policy, which stands exactly as you described it. Please reply to the Trustpilot request, or email us directly at [email protected] with your order number or the email you purchased with, and we'll pick this up immediately and see it through to the end. We're sorry your experience reached the point of involving your card company — we'd have gladly resolved this ourselves, and we still can. With warmth and care, The Beminda Team