Please stay away from Belmont Moving & Storage
Please be aware that Belmont Moving & Storage is not a real shipping company but a broker. BMS is not responsible for anything. They just give you an estimate, which looks very attractive being way below the competitor’s prices. When you are hooked up, you start dealing with its partner/subcontractor Luxury Logistics, LLC, and guess what… the final cost appears to be at least twice higher than estimated. Both companies have failed us on numerous levels throughout this transactional service - First, they were unable to provide us with a moving truck on the promised day of our signed agreement, or the following day. This caused us the loss of our booked travel/moving tickets, exceeding our move-out contract date contingency with the new homeowners, and extreme emotional and physical turmoil with trying to locate a moving truck/company last second to attempt to move our items out of the home. Once the truck finally showed up, not only did they bring an insufficient-sized truck that did not load all of the items we needed to be removed, but they had spent time up until 5 AM the following day loading our items with the new owners present in the home. Aside from this incompetence and delay, most of our furniture and boxed items were entirely damaged or destroyed upon delivery AND furniture and items were lost/undelivered. After spending over $14,000 for your services just to have you deliver, essentially, garbage, infuriated is putting it lightly. For a company that people rely on to deliver their valuables and help them through a vulnerable time as it is, this is truly despicable behavior, which the companies allow themselves the leisure of by trapping customers in one-sided contracts, taking no responsibility for something as horrid as destroying almost the entirety of peoples valuables and livelihoods. We will be going public with all of these concerns and our terrible experience with both companies.
By Dmitri T.