belairdirectReviews of belairdirect.com

I’ve been with belair for 8 years, had a hit and run recently and they said it was an accident caused by me. Totally calling me a liar. They said their inspectors deemed it not a hit and run. I believe they have inspectors trying to keep their jobs by deciding in favour of the company to grab more money on a new policy. It’s a big scam they have going, Now putting my rates up by 1200.00 a year more. These guys are crooks, do not use them !!! I’m leaving them for an honest company.

We’ve been customers for decades and no claim and when we really needed their services and help it was frustrating and a joke. Would not ever recommend them!!

Belair cut off my insurance immediately after I missed a payment. I called to fix the payment and the man on the phone wasn't capable of explaining what was going on and told me im going to have to pay almost double my already staggeringly high monthly bill just to get my insurance with them back. I told him I wasn't able to pay that I guess send it to collections and I'll pay my bill later on. Now im getting calls from collection saying I owe double the amount of the initial bill anyways. Update, I called today and the lady on the phone tells me that conversation never happened. And I have to pay the full amount.

I wish you could give 0 stars. We called to update our policy we were told that we would get a refund of X. When we called to see where it was we were told that they entered it as a cancelation instead of an update and finance determined that we could not get X instead we now owe Y. However, they will kindly waive Y which is significantly less the the refund we were supposed to get. I suggested they reenter the request and I was told they can't do that as the policy has been changed. When I asked to speak to a manager I was told they would make a call back request and that it would be 7 business days. If I ran my company like that I would have no clients. In the end, we left Belairdirect twice now and they keep buying up the independent companies that we move to.

Take away cancellation fees. If somebody finds a policy for half as much as what you are charging, they shouldn’t be penalized for cancelling and switching. This company is overpriced and does not have any coverage.

This companies claims about saving approximately $251.00 a year by using their Auto Merit Program is a very misleading statement. I have a 97% rating on Auto Merit yet my insurance actually went up $40.00 per year at renewal. I'm 59 years old, had no claims, tickets or accidents. Just more BS from this horrible company.

My home had been insured for 27 years until Johnson insurance was acquired by Belair Direct. We were claims free, have a high credit score and are a professional couple. In 2022 we moved into a resale home. Within 1 week (and completely out of our control- also has a home inspection), the sewer backed up. A claim was filed and settled no issue. In October 2024 the waterline from the street to the home cracked underground and required repair. A small home claim was filed. Fast forward to June 26, 2025. I received a registered letter (no phone call, no prior explanation) that Bélair the as cancelling my home policy because I had 2 claims in 5 years. How am I supposed to know my sewer would backup or waterline be compromised? Why pay home insurance (with enhanced coverage) if you cannot rely on Bélair to be there when you need them? I will move my vehicles as will friends and family after this experience. Beware, if you have bad luck and need to use Bélair to repair issues, they will cancel your policy. I’m waiting to see what the Ombudsman replies with and the IBC.

Horrible customer service!! The only positive experience I had was using the chat online but they can only go so far to help you before you get the rude staff that refuse to listen to you! Benefit of the rude staff found so many cheaper options for my insurance.