BECUReviews of becu.org

Wasted an hour of my time with 3 different calls and 4x on holds to come up empty in getting an account Manager was nice when I left feedback and understands that there is NO reason as to why I was not notified of this withing the first 5 min the first time I gave my Texas address.

I have tried four times to pay an extra escrow Payment with no success. Their automated phone system is horrendous. I currently have over $300k with them which i will be moving. Horrible customer service

My experience is that BECU is completely behind the times and is seriously lacking in customer service. Each experience I have had has been so frustrating, starting with the ABSOLUTE WORST phone tree, ending with bad, condescending customer service. I do not recommend BECU. I have not had any issues at either of the other two local Credit Unions where I have been a member for many years. I will close my BECU account as soon as this auto loan is repaid.

This bank takes your deposits but will do everything not let you withdraw. They only let you spend $2000 per day. I tried to send a bank wire to daughter for $7500 and the person in the wire department Nolan began to question me as to why. I told him I needed it for moving expenses and he refused and had to put me on forever hold. He told me me I may be a terrorist or be doing money laundering by sending $7500 to my own daughter. I am still on hold now. Based upon my experience, I cannot recommend you do business with them

Been a longtime customer, and my family has banked with them for decades. Their customer service used to be excellent, and was a major reason I stayed with them this whole time. In 2025, that changed as I would get small, routine payments to services like Google, Youtube, and others blocked on my credit card. Calls to their customer support are not helpful, as they just blame the CC company. That's great, but your customers are still being affected by it, perhaps you should get with the CC companies and work something out. It causes a lot of pointless friction and time wasted, and getting CCs locked down can leave people stranded abroad or worse. Speaking of call times, they are getting longer and their phone tree more obtuse to get through. Not the worst, but less helpful and quick than it used to be in years past. Also, god forbid you miss a payment. It used to be that I could miss one or two CC payments (through hardship or otherwise) and I wouldn't get but a gentle reminder from a rep and an offer to work things out. Now they simply yank the minimum payment from your account within 10 days, no notification, AND sick harassing, demeaning Collections calls on you. As others have shown, as long as you toe the line and have no issues, it can be a good bank. The moment that toe slips out of line even a little, they get just as ugly and brutish as any of the Big Banks, regardless of how long you've been with them. Proceed with caution and weigh them against other options out there.

ZERO Stars. After years of building my credit line with BECU, they unexpectedly reduced it by over 75%. Despite having an excellent credit score and paying off my credit card in full in the fall of 2023, my account was significantly underutilized. Despite numerous calls and complaints, I received no response or acknowledgment from BECU regarding the impact this decision has had on my credit score and that of countless other members. This situation is utterly unacceptable and unforgivable. Not a single leader from BECU's lending team has reached out to address this issue.

why when I give all my information for an appointment I am given a 12 symbol number that i need to bring to the appointment?? This is ridiculous; I should be able to show up and give my name and get started.

I opened a non profit account at BECU and as time progressed I transitioned out of the org. I have currently visited (in person) four times to change the address and name of officers to the current structure. nice people, clearly don't know how to manage changes... very frustrating. now have to go back a 5th time to try same thing.