Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
590 reviews
BeautyLIV.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 250 brands and 5,500 lines currently in stock, and new lines constantly added, we’re confident you’ll love what BeautyLIV has to offer.
BeautyLIV.com (beautyliv.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 30 reviews with 1 star · Clear filters
Shesido facial cleanser is not the real product, it’s fake. Product is a cream cleanser, but what I got is a liquid inside the tube. I will never buy from them again.
By Linda L.
Response from BeautyLIV.com· Dec 11, 2024
We could not find any order under your name and email address. If you were a real customer of our business, we would love to assist you just like we do for all our customers.
Their customer service is trash to say the least. I ordered a bottle of Initio - Musk Therapy and after not receiving my package, I e-mailed them and after I waited for a response and followed up again, they replied with "We received a response from the carrier yesterday evening saying: “Thank you for your patience as we investigated this package. We have contacted the Kew Gardens NY Post Office and have been working with the Supervisor. He interviewed the carrier and found the carrier is very familiar with this delivery address and sure that he delivered this package on May 16, 2024." At this point, we aren't responsible for this order." First of all, they are lying. The mail person is a woman, not a man. Secondly and most importantly, how are you going to tell a customer you aren't responsible for a $230.00 order but took their money right away? This is essentially theft. I have never experience this kind of customer service before. This is not the way to handle this type of issue. I will be escalating this to my bank institution. Do not waste your time/energy and stay away from these scammers!
By Eliana Ait A.
Response from BeautyLIV.com· Jun 29, 2024
Dear Eliana, We are very sorry to hear your words and would like to make an explanation to prevent misunderstandings for the people who read your review. We shipped your order to the address that you provided at the checkout and after a while according to the information on USPS's website for your package, we sent you a delivery information email. Then, you reached out to us and said, ''I didn't receive my package''. So hence, we got in touch with the shipping carrier and filed a claim for the package. USPS investigated your package and confirmed that the carrier delivered your package to your address on May 16, 2024. At this point, we aren't responsible for your order. As a seller, we did all our duties for you that needed to be done from our side like we always do for all of our customers. We helped you from the beginning but instead of agreeing on the outcome of the investigation, you are openly defaming us. We absolutely don't accept your defamation. Sincerely, BeautyLIV
I really wanted to love this perfume - but NOT!! A pretty bottle indeed. Pretty coloring and all. HOWEVER, the fragrance, horrible. The thing that infuriates me is the filler musk that these higher end fragrance companies mix in. This perfume is 99 percent musk and 1 percent floral and gourmand!! The very first usage has about 40 percent of the beautiful notes and then ended in musk. Well after that, when I take off the top, musk hits me right in the nose. And spray it on and it is 99 percent musk. All the way to the finish. I am soooo disappointed I did not get a sample. So many great reviews and it is nothing of the sort. This is a cheap fragrance in a fancy bottle for a gouging price tag!! I work hard searching for a completely musk-free fragrance. If any part is musk, it ALWAYS dominates.
By L “lalani wuto” M.
Response from BeautyLIV.com· Apr 4, 2024
We could not find any order under your name and email address. When we looked up your profile on Trustpilot, we realized that you are not also a real customer of the other 4 businesses, you are clearly a bot account to defame and hurt businesses. If you were a real customer of our business, we would love to assist you just like we do for all our customers.
1 star for the way customer service has handled my complaint. I purchased 60 bottles from 6 different online fragrance vendors and I had 1 issue and it was with the order I placed with beautyliv. I emailed them with pics of the bottle bar code not matching the one on the box. Mind you this was an order 6 perfumes and i only had an issue with this one. I would've expected a different reply and they dont have a customer service phone number. All sounds pretty shady to me. Check out beautyliv's reply: Email reply: Hi Paul, The Christian Dior Dior Homme Eau de Toilette 1.7 oz is also 100% authentic guaranteed just like the other fragrances you received. Can you please check its originality on xxx.xxx.xxx? We were able to find its information there... Thank you for your understanding Have a great week ahead,
By Paul
Response from BeautyLIV.com· Mar 1, 2024
Dear Paul, You purchased 6 different men's fragrances from our website and we successfully delivered your order to you. After you received the order, you claimed that ONE of the fragrances is not authentic. Then, we shared the information below. All products sold on BeautyLIV.com are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs. And also, provided the documents that prove the products are genuine and authentic and that Beautyliv LLC has the rights to act as a reseller. In addition, we also said that we can accept your return and issue a refund in case the information and documents don't still satisfy you. We always do all our duties to satisfy our customers. We helped you from the beginning but instead of agreeing and willing to work for the solution, you are openly defaming us. We absolutely don't accept your defamation. Thank you for your understanding Sincerely, BeautyLIV
Uddate: I was sent a refund since the item was not in stock. Currenly the perfume no longer appears on the web site. Unsure if they will carry the item again or if its still out of stock. Unfortunately so far I had a bad experience. I ordered a perfume 11/27 and today is 12/4 - the shipping label was only created (informed by post office) and the item is not in their possession. I emailed several xs and I only got a response it was shipped? So why is it not scanned in and moving? This is over $150.00 I paid. Please help track the item or give me a full refund. Also, respond to my emails with request to help track the item. I can not do a think from my end anymore. Thank you!
By PinkDamsel
Response from BeautyLIV.com· Jan 9, 2024
Dear Cynthia, We are very sorry to hear your words and would like to make an explanation to prevent misunderstandings for the people who read your review. We dropped off your package at the post office on the first business day after your order as promised and notified you about this via email as well. Then, you reached out to us and said that there is no movement on my package, can you please assist? We replied to you with the saying below. We completely understand your concern but please don't get stressed because we are always here for you and definitely stand behind our products and services. We got in touch with the shipping carrier and filed a claim for the package. Please allow them some time to notify us of their findings. We'll keep you updated when we hear back from them. Please note that if your package gets lost, we will ship you the same item again (with no additional fee requested) or issue a full refund to your credit card per your request. When USPS completed their investigation, we reached out to you again and said the following below. USPS completed their investigation and unfortunately they were unable to verify the location of the package. So, this means that your package is lost. Since the item that you purchased is currently out of stock, we issued a full refund to your credit card. Lastly, we replied to all of your emails within 24 hours like we do to all of our customers. Thank you for your understanding Sincerely, BeautyLIV
The smell of the product broke my skin out first try and it smells of incense. The fact that no exchanges or returns are available is very bad business. I will not be shopping through BeautyLIV.com ever again.
By customer
Response from BeautyLIV.com· Aug 18, 2023
Dear Donald, We are very sorry to hear your words and would like to make an explanation to prevent misunderstandings for the people who read your review. We directly purchase products with invoices from major manufacturers and distributors. Our inventory is always new and we store it in appropriate conditions. As stated in our return policy, we don't accept returns if the item is opened or used since it becomes unsuitable for reselling. If your item wasn't opened and used, we would accept your return or exchange it. Thank you for your understanding Sincerely, BeautyLIV
Water down perfume
By customer
Response from BeautyLIV.com· Jul 25, 2023
Dear Archalafa, All products sold on BeautyLIV.com are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs. The documents that prove the products are genuine & authentic and that Beautyliv LLC has the rights to act as a reseller were shared with you as well. Sincerely, BeautyLIV
Ordered four bottles of Monsieur Musk "Cologne" (pictured in the listing) and received the much inferior Monsieur Musk Eau de Toilette. If this was Amazon, I could understand the mistake. However, this is supposed to be a fragrance company so I'm more inclined to believe that it was a deliberate ripoff attempt!
By Moss P.
Response from BeautyLIV.com· May 3, 2023
Dear Moss, We are sorry to hear that and apologize for the inconvenience. Right after you posted this review, we emailed you 2 times to solve the problem and as in the emails; we provided you a prepaid return label to return the products back to us and once we receive the items, we will issue a full refund to your PayPal account. However, we never heard back from you. In addition, we would like to let you know that it wasn't a deliberate ripoff attempt! We carry more than 12,000 products in our warehouse and ship out hundreds of orders everyday. Although we do our job carefully, we rarely ship out wrong items. This doesn't only happen at BeautyLIV.com, it even happens at Amazon, Ebay, and all the other companies. We are all human beings and it's okay to make mistakes... Please accept our apologies again. We are always here for you... Thank you for your understanding Sincerely, BeautyLIV
