Great Customer Service
Having received my freshly roasted beans I noticed there was an ‘after taste’ which was unpleasant. I contacted Beanz who immediately replaced them. Great customer service.
By David S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 517 reviews with 5 stars · Clear filters
Having received my freshly roasted beans I noticed there was an ‘after taste’ which was unpleasant. I contacted Beanz who immediately replaced them. Great customer service.
By David S.
Once I’d figured out how to fill in the online form, my problem was resolved and my missing coffee bags were sent through.
By Mrs Victoria P.
They took care of what I needed and made it right. Thank you.
By Carole W.
Very quickly, and without fuss, resolved a minor complaint I had.
By Martin H.
Prompt, helpful and courteous respnse.
By Cameron Y.
Customer service rep took care of the issue right away even though the post office delivered our coffee beans package to the wrong house. We really appreciate the replacement sent to us because we love the coffee! Thank you
By Lilian A.
Excellent service
By Petra
Very supportive team that solved my problem in short notice. Highly recommend it.
By İlter Y.