Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
693 reviews
BeanzSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 109 reviews with 1 star · Clear filters
Did not resolve the issue with my defective coffee…
By A S.
Response from Beanz· Feb 19, 2026
We're sorry to hear of this. We do see that we are still awaiting a reply to our last email. We'll be happy to send that along again. Please expect it shortly. We'll be happy to help you from there.
I have sent online emails multiple times to no avail. When I rang the guy put me on hold then the line went dead and he didn’t call back. I am so frustrated with this whole process. Please can someone resolve my issue
By Madeleine T.
Response from Beanz· Feb 4, 2026
Thank you for your review and feedback. Based on the case details and our specialist’s notes, your request was for information regarding the Loyalty Program in which you are enrolled. The 25% cashback offer is not associated with your account; our specialist previously provided the correct program information. We will resend the email from January 4 to you shortly.
Worst. Never responded
By Mary
Response from Beanz· Feb 2, 2026
Thank you for your review and feedback. We do show that our specialist reached out to you on January 7 in reply to your inquiry notifying you of the steps we were taking to rectify your request. We'll resend that email to you right away.
Not sure why my email is being ignored. Frustrating!!
By Jules
Response from Beanz· Jan 30, 2026
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
By riana A.
Response from Beanz· Jan 28, 2026
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I was not happy with the beans that were sent two months in a row. I contacted customer service and the representative said pick any three bags of coffee and they would send to me for free. I replied and they never sent. I then called customer service and they said they put in another request. once again no one contacted me and no coffee was sent. I then received an email saying my case was closed. I contacted customer service numerous times and they did not help.
By 11BGUY
Response from Beanz· Jan 28, 2026
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
you sent me ground coffee not beas
By michele P.
Response from Beanz· Jan 23, 2026
Thank you for your feedback. We’re sorry the complimentary coffee provided during the registration process was not the variety you were hoping for. Once your registration is fully completed, the promotional beans you receive will align with the offer details.
I got 2 free bags of beans through Williams Sonoma. I was asked what flavor notes I liked between three options (fruit, caramel or chocolate). I chose caramel. The bags that were shipped had notes of chocolate and fruit. I emailed Beanz and asked why I was given an option if I wasn’t going to receive what I chose. I received no response. Maybe 2 weeks later I received an email saying they haven’t heard back from me and asking if I needed additional help or if the original problem was still an issue. I responded that no one has even reached out to me regarding my initial question. I just received an email that my case has been closed. Customer service is a complete joke. Whether the beans were free with a purchase or not, this will keep me from purchasing from Beanz in the future, or referring anyone.
By RV
Response from Beanz· Jan 21, 2026
We're so sorry to hear of your experience. An email was sent to you on 12/30/25. We're very sorry to know that it seems you didn't receive it. We'll send it again shortly. We'll be happy to see how we might help from there.
