BcbsnmReviews of bcbsnm.com

Only and issue or two with my claims, really no better or worse than other plans I've had BUT their inability to recognize payments from BeWell compounded by their bad offshore customer service made for problems I could not anticipate nor remedy for months pushing them every week along the way...God help you if you need to fix something through customer service or their back office accounting....

They refused to delete my data from their database after it was stolen from their database. I was transfered to a different company on my first call, hung up on the 2nd call, and told that my request couldn't be completed (due to me still being 'active', even though I haven't done business with them in over 2 years) by a 3rd customer service representative.

Life long Blue Cross member but New Mexico was nothing short of wreckless, careless, unprofessional, and abusive. In 2023 my clinic submitted paperwork for approval and after 2 weeks I called to find out only half the paperwork was approved so it just sat. When I call the clinic they escalated it and within an hour the rest was approved so the hardware could be delivered. This year the identical paperwork was submitted by a different clinic and after 2 weeks I called because I had ZERO confidence after last year. After Bing on hold 15 minutes as the agent tried to track down the status I was hung upon. I guess they could ot effectively do their job. So I called back only to get hung up on with no reply. That's when management got involved to figure what was going on. At this point I have over 13 grand from surgery due at the hospital I cab only imagine how I'm going to be abused over this one. Unfortunately care like this is rampant through the New Mexico medical systems. How I was verbally attacked and mistreated at the hospitals and the abusive care is third world Do yourself a favor and just steer clear of the entire state it is an embarrassment on this country and it the people living there that make it that way.