BBQGuys.comReviews of bbqguys.com

Ordered a $3,000 Kamado, received defective, burn my hands twice trying to catch the top vent, tried for weeks to get a hold of somebody, only to be told to contact the manufacturer. The manufacturer basically wants to send me part so I can fix and brand new $3,000 grill. Not only do I not know how to fix grills I’m not interested in learning. Tried to reach bbq guys again with no reply. Now I’m stuck with a brand new $3,000 Kamado that doesn’t work properly and it’s a safety risk. Save your move. By American made and stay away from Kamado Joe made in China crap and bbq guys horrible customer service. I’ll be contacting my attorney

I received a partial shipment of the outdoor kitchen I ordered over a month ago and at the time charged my credit card for 100% of the order. It takes a long time to reach someone in customer service, don't use the callback option, you will never receive one. The pieces I need are required to assemble the kitchen. So, for over a month, I have stored the pieces in my workshop hoping that someday the rest will be delivered. I determined the shipment was partial when a friend of mine came up to help me put the kitchen together. Absolutely no notice from the BBQGuys. Not a very good experience.

Terrible customer service. Bought an item on sale, they canceled the order and then want me to pay the new higher price. Disappointing.

Bbq guys is great at taking the orders and you can get ahold sales all weekend long and they call you back. Customer support however was less then helpful...you will never get a call back but you can have confusing , long chats with them during your lunch break during the week. I was hoping for a better experience as I have many more outdoor kitchens to purchase....this was my first order..

Ordered a griddle and its came scratched... Also was missing the trim piece that it sits in and they would not replace. Im having to pay for another one. You would think that a company this big would make it right. Just know when buying from them that if something is missing your might have to pay for it again. This was for a new home construction and its impossible to check everything within 5 days. Contractors get busy!

Shipped with 3rd rate carrier. BBQ got to Portland Oregon and sat for now 5 days there on R&L carriers dock waiting to be transferred to another carrier. Spokane to BBQ guys and wont do anything and will charge me to have the carrier send it back even though it's been delayed big time and I was suppose to leave on vacation but now I can't in case this bbq shows up. They need to use real carriers that don't have off products from one carrier to another, that's also how products get damaged.

I purchased a grill that based on the marketing looked like it had the sear on one side and a griddle on the other. The one I received had the sear and an ice bucket. Why would you put an ice bucket next to a 500 degree grill? BBQGuys offered an apology and offered to send me a griddle. That was a year ago. They keep making excuses but I haven't received the griddle. I have since found that it's best to order from Napoleon directly.

Just stay away