Bath PlanetReviews of bathplanet.com

Moved to San Antonio last year and the house we bought was perfect except the shower in the ensuite which was a 4'x4' shower stall. Called Bath Planet for an estimate just to replace the shower. Their young girl Jordan came to the house, very friendly but well trained in what to say. The estimate started at $43,000, then went down to $41,000 if we did 10 different marketing schemes for them. I'm not sure what planet they are on but $41,000 for a shower replacement is insane, when I wrote a review on their site, it was removed within the hour.... Not a company I will ever do business with!!!

As a customer, I urge anyone looking to work with Bath Planet to find another contractor or company to work with. They use very shady/predatory sales and business tactics, have low skilled low craftsmanship subcontractors and product itself is cheap and of low quality. Sales process: * Price of project fluctuated rapidly as salesman better understood our budget. Started with a 30K+ quote and "he was able to find discounts" to lower cost down to 13K for us. Later was unable to itemize cost of individual items and work. * Lied to use about financing options. Verbally asked if they financing was at 0% for 5 years as he stated, later come to find out that the 0% is only good for 2 years from the date you open the account, balloons to high interest after 24 months. * Sold custom glass solution to meet our needs, later to find out "custom glass" is anything not warehoused by BP. Product given was a $500 Lowe's door but added 14K+ do our original quote. Installation Process: (some across multiple days where we had to take off work) * Install 1 - Driver left installer at our home until 1230am, installer did not speak english and unable to communicate with him. Power tools were being used in our driveway up until 11pm to cut walls and piping. Did not install correct unit. * Install 2/Fix - Replaced walls correctly but shower head not secured to wall. * Install 3 - Replace wall, shower head still not secured to wall and now wall is curved. Glass door does not reach wall and water leaks onto floor. I reached out to advise we do not want any more of their contractors to work be in our home and BP offered us a measly $500 and then followed up with a $1200 credit (> 10% of project) At this point we will be paying BP over 11K$ for essentially a removal of our bath tub as the shower itself needs to be redone. If we don't repay by July of next year that cost will jump to over 24K due to the interest rate. Please do not work with Bath Planet.

A representative from Bath Planet came to my house to give me an estimate for a tub to shower. He asked if he was my first estimate. I said yes. I sat and listened to his sales pitch for THREE (3) hours. I should have known that he was going to turn up the pressure. And that he did. I told him that I wanted to get some other estimates. But he kept pressuring me. I refused to give him a deposit but I did sign the contract just to get him to leave. The very next day, I signed the cancellation statement and sent it back by certified mail. THE TERMS AND CONDITIONS of their contract states, "CANCELLATION: YOU MAY CANCEL THIS TRANSACTION WITHOUT PENALTY OR OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THE ABOVE DATE. IF YOU CANCEL ANY PROPERTY TRADED IN, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT OR SALE, AND ANY NEGOTIABLE INSTRUMENT EXECUTED BY YOU WILL BE RETURNED WITHIN TEN (10) BUSINESS DAYS FOLLOWING RECEIPT BY BATH PLANET OF YOUR CANCELLATION NOTICE, AND SECURITIES INTEREST ARISING OUT OF THE TRANSACTIONS WILL BE CANCELED. TO CANCEL THIS TRANSACTION DELIVER A SIGNED AND DATED COPY OF THE CANCELLATION NOTICE IR ANY OTHER WRITTEN NOTICE,OR SEND A CERTIFIED LETTER TO BATH PLANET, 535 SUMMIT POINT DR., HENRIETTA NY 14467." NOT LATER THAN MIDNIGHT 02/05/24. I signed on a Friday and sent the contract back on a Saturday. They expected it back by Sunday, February 5th. That in itself is violation of the Federal Law. Sunday and Holidays are not considered business days. Needless to say, I spoke with an extremely rude female receptionist who told me that I would have to talk to the sales manager. I told her that I have documentation showing that I sent back the contract in a timely manner. The sales manger left me a voicemail stating that the original representative would be coming to talk to me. The representative came to my house. (I did not let him in nor did I talk with him.) He stood outside ringing my doorbell, knocking on the door, and he tried calling. I declined his call. I not only blocked his call, but all the others related to Bath Planet. I have since contracted a different company who is nearly $2,000.00 less! AND the company has a much better reputation. Before considering Bath Planet read their reviews on the Better Business Bureau site.

Seven months, twenty days later. A three-day job that started the day after Mother's Day. And here we are still waiting for material. Starting with salesman, call BCI Acrylic three time to verify the measurements would work without having to do concrete work or remove vanity. Two days later, a contractor came out to remeasure to make sure everything was correct. We got a call for material in and set a date. The first was the shower pan was the wrong one and had to be re-ordered (three more weeks for that). But they went with the chiseling concrete out to make the pan fit work. Also, the concierge of BCI Acrylic called, they had to cut our marble vanity in half to fit the pan and would be replaced by them. Then there was the wall that wasn't measured correctly and that had to be ordered. Now the doors and the supports are too short for the walls, that is being reordered but never made it to the house. So, here's another issue for me (homeowner) to deal with three pipes coming out of the wall caped from the other sink and no floors tile for the missing vanity half. BCI Acrylic has had eight months for damage control now. They have replaced the walls and shower doors in November 2023. The contactor left an overpowering smell from the adhesive used to anchor the walls and I had to use a third-party vendor to come to remove the odor at a cost of $849.76 to ozone the area after waiting from 12/8-15/23 for the company to do something about it. Now being bounce back and forth now on the vanity replacement. Good Luck, Houston, TX

I changed my mind the next morning and called the corporate office. Now I got off the phone with them threatening to put a lean on my house

They took a $10,000 deposit and haven't started construction on a bathroom remodel 6 months after contract was signed. Will not return emails or phone calls. They stole 10k and brining them to court is the only option left to get a deposit returned after zero work was done. Horrible. Crooks and scam artist. Stay far away.

We signed our contract in January 2023 and explained we were having company in May. “Oh, this is only a three day project“. Delays began with obtaining permit; wrong pan ordered due to incorrect measurement; wrong size door ordered & installed (3/4 size) that had to be reordered & replaced. Had to wait several more weeks for the installer to finish job he was on. Finished project in September 2023 - NINE months late! Do not recommend this company!!

I would like them to come out and finish the project they started. They got my money last March and here I am with a shower that has been torn apart for almost three months. Won't return my called so how am I going to get it done. I am ready to file a lawsuit. If anyone else is let me know