Bass Pro ShopsReviews of basspro.com

I wanted to talk to someone about which clay pigeon thrower would be the best option for me. Went in the shop and couldn't get a hold of anyone that knew anything about it. I called customer service and even more unhelpful. She said no one is available to talk, the shop if busy and to call back in 20 min. She gave no solutions and clearly showed she did not care and wanted to get off the phone. This was my first experience with Bass Pro and surprised how bad the customer service was.

I called to make sure a rifle was in stock as it was listed as limited inventory. Was assured it was so got my PAL and immediately called back. This time a got a customer service representative that did not have a good grasp of English. What should have been a 5 minute conversation took 15. I was assured there was still inventory of that specific rifle. Called back after an hour as I was worried that my information was incorrect. This customer service representative found that my email was incorrect and that there was not any inventory left.

Wanted to order something (I'm in the UK) but my son is living in the US. Added to basket and tried to order. However as my billing address is the UK, it wouldn't let me order it. It had every other country in the World, even countries I'd never even heard of, but not the UK. Live chat was no help, just said no.

Janky site. Can't add product to cart though all specs were selected. Tried two different browsers. What a joke!

They lied in the description. All done. Depended on honesty and got screwed.

They were advertising promotional discounts for a vortex lvpo if you got their card. This was all online. I got their card and finished checking out the lvpo. I got my thanks for your purchase email, but then the next day they canceled my order and told me to go kick rocks. Took a hit to my credit for nothing. I will never shop here again.

Awful customers service. I ordered something online. When I received an email confirming my address, I noticed the address was incorrect. I called them and the person at Bass pro told me to call Fed Ex to have it corrected. She said there was nothing they could do. Called Fed ex and they said they can't do it, rather Bass pro has to contact them and that they should know this, it's standard procedure. Called Bass Pro back and they said there is nothing they can do. I just have to wait for the shipment and when I don't get it,it "should be returned" to their Fed ex location. I asked them to cancel the order because part of the order wasn't shipped yet and they said they couldn't. Terrible, horrible service. Never again will I order or buy from them.

They sell the boots but when you need bootlaces they don't carry them. It's also interesting that only some of the staff know anything about anything.