Bask Bank™Reviews of baskbank.com

Worst application process. Must submit biometrics (driver license front and back and selfie). Their tech is useless...no matter how hard you try to focus on the driver license it won't auto-scan. Then if you submit a picture you receive a notification that "bar code can't be read." But allows you to submit and you receive an OK message. Then must await next steps. For us it was an "Error Code" without definition. So, I called this morning. Waited on hold 8 minutes and requested a call back which came about 6 minutes later. Nice agent who explained my biometrics hadn't been received. She sent new text link and both of us re-submitted biometrics. Again, same problem with their technology. But same results..."OK." So, to confirm, I called bank again. Same wait and call-back times. Agent placed me on hold about 5 minutes and returned to tell me she was waiting to speak with first agent because "she hadn't notated the account." I asked her simply, "did you receive our new biometrics?" After a few minutes of checking she said no. Too difficult to become a customer. I've canceled the application and asked they confirm this. I don't expect I'll receive any confirmation. Overall bad experience...when it should have been the best experience (signing up).

There is zero customer service from Bask Bank. I cannot verify transfer requests because I am outside the USA. A week ago I called them and was told it would be taken care of in a day. It has not been done. I have sent 3 messages to Customer Service and they have not replied. Beware!

I’ve never had such difficulty opening an account and I have multiple accounts worldwide. I’m not sure if this bank on the level or a scam. I question that when I was opening and it took me almost 3 weeks to open the account and now I’m questioning again just trying to put money into it. I don’t understand how you could be giving interest rates that you do, while providing absolutely no service. I’m very happy I checked trust pilot before pursuing this bank any further.

I have never had so much trouble applying for a savings account. Frist time I tried, they gave me a terms policy that took almost an hour to SCAN - would have taken several hours to read it thoroughly. I decided to accept the terms and hit the accept button but they had logged me out and cancelled the application for inactivity. I was NOT inactive but was constantly scrolling through the document. So, I started over from scratch, filled out the form again and they sent me a text to shoot a photo of my driver's license and my face. After several tries, I completed this step only to be told the application failed and was cancelled AGAIN!. To add insult, they said I need to call their customer service dept. But that will have to wait two days because I am doing this on Saturday. This is total BS and it is enough of a confirmation of their lack of decent service that I will not sign an account with them. I have accounts with multiple other online banks and never had this kind of frustrating trouble.

Absolutely terrible customer service. Its taken weeks of calling and writing to transfer my money with no response. Can’t wait till close my account. I rather get a lower interest rate at a bank you has a little care for its customers. Stay away. You been warned!!

I opened a mileage savings account. I soon realized I did not like that account so I opened a regular savings account. I forgot to fund it within 15 days. So the account was considered closed. So I called customer service to open another savings account which I was going to fund immediately. Then 4 or 5 days later I get a call from the Bank telling me I need to submit copy driver license and something else. I said you already have that information because I am an existing customer. Then I said I am just going to close my mileage account and to just send me my money. They told me to send a secure message asking to close account. It does not stop here. Then I get a message back stating I need to withdraw the funds before they can close account. Even though my message requesting to close account said send all fund in account to designated address. It is unclear to me who or what is working in “customer no service”. I feel like I am working with a 3rd grader. I just want to end my relation with Bask Bank after I get my money, and put them in my rear view mirror.

Researched Bask Bank prior to submitting online savings account application (which included every aspect of personally identifiable info including SS#) only to receive an immediate pop-up window indicating that an account could not be opened. After contacting Bask Bank (day of online application), no one, not including 2 Supervisors could explain reason for decline. On 11/30/22 a Bask Bank verification code was texted to me (original application submitted on 11/11/22). After contacting Bask about the non-requested verification code, I was told it was associated with the original account application even though a pop-up window denying the application appeared immediately after submitting the application. When asked when my personal info would be purged from their system I was told 1 year. Why is Bask Bank collecting personally identifiable information? Are they selling prospective customer information? Like other reviewers I plan to submit a complaint with supporting correspondence to the CFPB. BAD Banking practices.

My account has been locked for "Fraud" for over 2 weeks. There is nobody to speak with. I filed a complaint with the FDIC and recommend others do the same.