excellent service and work
excellent service and work. Expensive but prevention of water damage is hopefully worth the security...
By Shirley/Mike
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
247 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hello, my name is Vern Marchand and I'm the NEW OWNER of Basements.com (also known as CustomBasements.com).I purchased this great dot com in 2024 and proudly use it for my 5 Star Basement Finishing Company in Colorado, USA... I have absolutely no affiliation with the previous ownership.My goal is to EARN the trust of my potential clients, not just ask for it. Which is why I've claimed ownership of this Basements.com page on Trustpilot, even with the previous ownerships' less than stellar, earned ratings.I'm proud of my small company, started in 2020, but my designing and building experience began back in 1996. I've since been Colorado State Certified and have earned the trust of hundreds of amazing people while successfully completing their projects. I understand the importance of any project and truly appreciate it when a client trusts us to come through for them. We obviously finish and remodel Basements, but we also offer complete home improvement services such as; bathrooms, kitchens, wet bars, flooring, painting, patios, decks, framing, doors, trim, drywall, insulation, hvac, electrical and plumbing services (+more!).Thank you for YOUR understanding and for reading this introduction. Your trust means the world to me and I'm ready to earn and keep it.Vern Marchand, Owner, General Contractorcell: 720-600-1408 online: Basements.com
Custom Basements LLC (basements.com) has 247 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 150 reviews with 5 stars · Clear filters
excellent service and work. Expensive but prevention of water damage is hopefully worth the security...
By Shirley/Mike
Our basement floor and walls are dry for the first time since we have lived here which is 42 years. We had a lot of rain this fall which flooded our backyard. Our basement remained dry.
By William & P.
System works flawlessly! No gimmicks just plain hard work to install and done in a professional manner..
By Frank & K.
Good experience with Mid-Atlantic from initial visit to assess through three requests for visit after installation.
By John & P.
They did everything they said they could and would do and they did it expertly and efficiently. My basement is DRY!!!! After a bit of exploration, the price is a little higher than some other companies, BUT worth a little more for the quality of service. Totally cleaned the area when done and done on time as stated.
By Al & M.
A very good reliable company with good communication and follow-up.
By Richard
The installers were efficient and finished in the allotted time under less-than-ideal conditions ( only one outlet to basement ). The sole complaint was improperly-set concrete on the section left open for the inspector. Mid-Atlantic came back and rectified the problem at no charge.
By John & J.
Very professional & thorough workers. From the sales pitch to the final signature everyone was informative, helpful & friendly. Excellent job!
By Henry & B.