Super Star Service
Super Star Service Luke Hess has always given us timely responses, and exceptional customer service. Shipping and pricing is fair and fast.
By Hermann Oak L.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
131 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1994, The BarcodeFactory, (Paragon Print Systems, Inc.), manufactures stock and custom labels for thermal printers, thermal ribbons and all labeling applications. We are a Premier certified partner for Zebra Technologies, Honeywell, SATO, TSC, Datalogic, Citizen and all other major brands of label printers. We also carry a full catalog of barcode readers, mobile computers, POS Systems, ID Card, RFID, Software, and more. We are a full solutions provider, with a focus on customer support, providing value and efficiency for your business.
Barcode Factory (barcodefactory.com) has 131 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 123 reviews with 5 stars · Clear filters
Super Star Service Luke Hess has always given us timely responses, and exceptional customer service. Shipping and pricing is fair and fast.
By Hermann Oak L.
I'd used Barcode Factory in the past, so I knew I could trust them. I briefly chatted with someone on their site. When they learned that I already had an account, they sent my details to my account manager, and he quickly gave me a recommendation and shortly thereafter a quote. We received the product within days and have been humming along ever since.
By Stephen P.
Barcode Factory is a great company to work with. Everyone that I come in contact with from BCF is professional with a wide array of knowledge of their products along with be kind and courteous.
By jharrisstovermfg.com
Excellent communications, great technical advice to optimize the product. All round superb service from a helpful team who care about their customers & partners
By Brett L.
Wonderful people to work with for the greater good: providing dedicated customer service in a fast, friendly and professional manner. Well informed and efficient.
By Pam S.
I have worked on several projects with the Barcode Factory team and it is always a positive experience. Each person has been great to work with and really keeps the customer in mind! Their positive company culture shines through on each encounter!
By Shane R.
Response from Barcode Factory· Mar 19, 2025
Thank you for your continued partnership Shane! We're thrilled to hear that every project with our team has been a positive experience. It's great to know that our team’s dedication and positive culture stand out. We look forward to many more successful collaborations!
Great customer service, reliable and very helpful.
By ANDREA D.
Response from Barcode Factory· Mar 19, 2025
We truly appreciate your feedback! Providing reliable and helpful service is our priority, and we're glad to hear we've met your expectations. Looking forward to working with you again!
Knowledgeable, friendly, quick to respond
By jzemanflash.com