Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
128 reviews
Bamboo InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
Bamboo Insurance (bambooinsurance.com) has 128 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 70 reviews with 5 stars · Clear filters
I had a great experience. The agent took his time, was patient, and knowledgeable.
By Amy D.
Response from Bamboo Insurance· Aug 6, 2026
Hi Amy, Patient, knowledgeable, and unhurried - that's exactly the kind of experience we want every customer to have. We're so glad it came through that way for you! Thanks for sharing this. Warm regards, Bamboo Insurance
Very good service
By Kyoung S R.
Response from Bamboo Insurance· Aug 3, 2026
Hi Kyoung, It's great to hear you had a good experience - thank you for taking the time to share that. We're glad we could deliver for you! All the best, Bamboo Insurance
I had many questions about my policy with Bamboo. The agent I spoke with was able to address each of my concerns thoroughly. I now am ready to go forward with complete confidence and understanding. I value the opportunity to go online and view my account, or to call and actually speak to a live agent. Thank you.
By Nancy P.
Response from Bamboo Insurance· Jul 13, 2026
Hi Nancy, It's so great to hear that all your questions got answered and that you're moving forward with confidence - that's exactly the experience we want you to have. And we're with you on that sentiment: having the option to have technology to lean on when it's convenient, but a live expert ready when you need one. We appreciate you taking the time to share this! All the best, Bamboo Insurance
The man that took care of me on this, Call did a very good job.
By Charlene S.
Response from Bamboo Insurance· May 8, 2026
Hi Charlene, Thank you for sharing your feedback. We are happy to hear that our team did a great job and took good care of you! We truly appreciate you taking the time to let us know. Best, Bamboo Insurance
It was easy to navigate to a customer service representative. The lady I spoke with was very nice and resolved my issue quickly.
By Jonathan E.
Response from Bamboo Insurance· May 6, 2026
Hi Jonathan, Thank you for taking the time to share your experience. We're so glad to hear that it was easy to connect with a customer service representative and that our team member was friendly and able to resolve your issue quickly. We work hard to make support simple and efficient, and it means a lot to know that came through for you! Cheers, Bamboo Insurance
The gentleman who helped me understand my payment plan. He was articulate, efficient and pleasant to interact with. He then sent me a breakdown of payments via email. I am grateful for Bamboo's insurance and dedicated staff!
By Nancy
Response from Bamboo Insurance· May 1, 2026
Hi Nancy, Thank you for taking the time to share your experience. We are so glad to hear that our team member was able to clearly and efficiently walk you through your payment plan.Providing articulate, pleasant, and supportive service is something we truly value, and it means a lot to know it made a difference for you. Please do not hesitate to reach out if we can help with anything in the future! Cheers, Bamboo insurance
We had received a cancellation notice due to nonpayment. We had originally set up auto payment with our insurance agent. But for some reason the payment were never received. It was quickly resolved after talking to Customer Service from bamboo.
By Aileen
Response from Bamboo Insurance· Apr 21, 2026
Hi Aileen, We’re so glad everything was sorted out quickly! While receiving a cancellation notice is never ideal, it’s great to hear our Customer Service team was able to jump in, clear things up, and get everything back on track. Thanks for sharing your experience - we truly appreciate it. All the best, Bamboo Insurance
I requested my policy for my vacation home be in the name of my trust. I had called my agent weeks ago and left a message for him to take care of it, but after weeks without a response, I called Bamboo directly and was helped by Skylar. She was great! Kept me on the line to answer questions until the change was made. She also sent me a declaration page.
By N/A
Response from Bamboo Insurance· Apr 14, 2026
Hi there, Thank you so much for sharing your experience! We’re really glad Skylar was able to step in and get everything taken care of for you - keeping you on the line, answering your questions, and making sure the declaration page was sent promptly. That’s the level of care we always strive to provide, and we’ll be sure to pass along your kind words to her. All the best, Bamboo Insurance
