Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Implus is an international industry leader with a keen focus on elevating the lives of our consumers in the fitness and physical training categories.
Implus (balega-socks.implus.com) has 15 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 12 reviews with 1 star · Clear filters
They sent my order to an incorrect address and would not respond to any of my emails now I’m out my $46 and my sister is not getting her socks. They do not have an adequate helpline or adequate email service so please do not do service with this company. They are not legit and they perform a terrible service never again. I’m trying to save others from this deceiving company.
By Sue C.
Order ##Balus30033 They only shipped me half the order. They say the rest of my order will arrive in WEEKS🤣! I then asked for a refund for the missing items. CRICKETS.
By Bardi
I ordered 3 pairs of expensive socks in May. They never arrived. I’ve been emailing Balega (the only way to get in touch with the company is via the one email address - implus). They responded once and now have stopped. They never offered to refund me for the socks that never arrived. It’s clear that I’m not speaking to anyone in the US and it’s also clear that they have no customer service department. It’s now July and my problem is still unresolved. They took my money and never shipped any socks. I’m sure other customers are being scammed as well.
By Elena G.
These reviews rating them as excellent are definitely fake. Check the Better Business Bureau site. I placed an order, they charged my card, and then crickets. I contacted them and was told I did not have an order. I was transferred to someone named H. Kuenzel. Left a voice message. Crickets. Sent an email. Crickets. Left a voice message. Crickets. Repeated two more times and crickets. I did get my money back on my card finally. But all of the reviews on BBB are the same. Poor quality, no communication. I will never trust reviews on Trustpilot again. Always check BBB!
By Irma O.
