BagReviews of baginc.com

Terrible customer service! Took over a month to get my purchase and I couldn’t get a tracking number!

⚠️⚠️⚠️⚠️ NEVER WILL I BUY OVER SEES AGAIN,FIRST AND LAST TIME!!! I AM SO DISGUSTED WITH THIS COMPANY AND THE WHOLE SITUATION! I HAD PAID FOR A BRAHMIN MINI KEY WALLET ON NOVEMBER 23,2020. IT TOOK EMAILING ALMOST DAILY TO GET A TRACKING NUMBER. THE WAIT WAS HORRIBLE...ON JANUARY 14,2021 I RECEIVED THE PACKAGE...AFTER OPENING IT,A PAIR OF BLACK ORIGINAL STYLE RAY BAN SUN GLASSES!!!!!!!!! OKAY, EMAILED REQUESTING A REFUND AND I WAS TOLD TOO KEEP THE RAN BAN. I HAVE NOT RECEIVED MY BRAHMIN MINI KEY WALLET NOR THE REFUND OFFERED!!!! A ONE STAR IS WAY TOO GOOD FOR THIS SCAM COMPANY, WHAT GOES AROUND COME AROUND BAGS2020!!!!!!!! THE WORST CONSUME COMPANY I HAVE EVERY DEAL WITH...DON'T SPEND YOUR HARD EARNED MONEY,OR GIVE IT TOO THEM!!!

I ORDERED ON FEBRUARY 11,2021 FOR A PURSE$179.00. I HAVE YET TO RECEIVE ANY TRACKING INFORMATION ABOUT MY ORDER. I HAVE EMAILED OVER 7 TIMES AND SOMEONE NAMED MARVIE SY SAY BECAUSE OF HOLIDAY THEY WOULD NOT BE PROCESSING ORDERS UNTIL FEBRUARY 22 & APOLOGIES FOR THE DELAY. WELL DAMN THERE WAS NOTHING ON THE WEBSITE SAYING THERE WOULD BE ANY DELAYS IN PROCESSING ORDERS. I WOULDN'T HAVE ORDERED IF THERE WAS A WARNING ON THE WEBSITE. WHEN I EMAILED MARVIE SY BACK HE/SHE SAID," I APOLOGY FOR THE DELAY. THEY ARE PROCESSING ORDERS NOW. I AKSO TOLD HOM/HER THAT I WANTED EXPRESS SHIPPING PER THE WEBSITE SITE STATED," CHOOSE THE METHOD OF SHIPPING THAT FITS UR BUDGET" BUT I DIDN'T SEE ANY AREAS TO CHOOSE FROM. I HAVE NOT RECEIVED ANY TRACKING INFORMATION AS OF FEBRUARY 25TH ON MY ORDER, ANOTHER EMAIL FROM SAME PERSON(MARVIE SY.) SAYING STILL PROCESS. ****DOES ANYONE ON HERE KNOW WGO OWNS BAGINC OR PHONE NUMBERS FOR A LIVE PERSON?****** *****FOR THIS WEBSITE TO LOOK GENUINE IT STRUCTURED A FOR CUSTOMERS NOT TO CONTACT THEM WITH QUESTIONS OR CONCERNS. WITH NO PHONE NUMBERS, EMAILS, OR LIVE CUSTOMER SERVICE REPS TO COMMUNICATE WITH. BUT NO PROBLEMS CONTINUE TO TAKE ORDERS AND MONEY.

This company must be a scam. Return address is a private one in California, while the company address is in NYC. I followed all instructions for the return and they sent the bags back again to me. Not sure what to do now. I have filed a complaint with the BBB. Supposed leather bag is plastic. Avoid this company I feel may not be not legit.

really bad bag...the bag is not in good quality and come w a plastic bag not even in a box, have a bad smell to it. on the bag have a different company name on it...im so mad right now! dont buy from them!

i just got my bag today...3 weeks later. The bag looks nothing like it is in the picture. Evidentially Free Glory is owned by Shein. WHAT COMPANY INVENTS ANOTHER COMPANY JUST TO SELL SOME BAGS THEY COULDN'T SELL ON THEIR MAIN WEBSITE?

Do not order from this company. They are terrible. I ordered on 23rd June. Took a few weeks for my bags to arrive. Definitely not leather, I ordered leather ones. I opened a case on PayPal. I returned the bags, despite knowing this, the infamous Marvie emailed me asking me to keep the bags. I just want my refund of $361.80. I have been so upset about this. DO NOT BUY FROM HERE.

I didn't want to give a star at all. I ordered a belt bag on the 1st of August and had a message within a couple of days thanking me for my order. My bag still hasn't arrived (1st September) I have messaged them 3 times and no reply whatsoever. I have asked for my money back and no reply. Not sure what to do now!!!