Bad DragonReviews of bad-dragon.com

if I could leave a negative star I would. I placed an order on 2-14 & never received an order conformation although they took my money. I have spent 2 weeks back and forth via email for the company to claim they didn't get my order. I had to have PayPal get my money back. worst customer service I have EVER experienced!!!

Placed an order on Nov 23 and after 5 weeks emailed asking for shipping update.I was ignored and sent another email 2 weeks later telling them I would wait 1 more week then I wanted my money back.I was ignored again so I contacted paypal and opened a claim.Finally they responded after paypal emailed them because now they knew I was serious.I got my money back after an aggravating experience.I would STRONGLY suggest not doing business with these people but if you do, DEFINITELY use paypal because it is the only way to ensure you can get your money back.

Over 500 bucks, three months of waiting, and my order is still in the processing stage. Now what does that tell you?

My order hasn’t been shipped literally months after ordering, I’ve wanted to cancel the order and my “tickets” just don’t work, I don’t know what to do anymore I just want it to get shipped or at least have someone telling me what’s happenin with my order

I made a $300+ order for 3 toys Dec. 22, 2018. I had understood that I should expect to wait 4-5 weeks for an order, maybe even longer around the holidays. On Dec 27th I emailed customer service and asked if the products were going to be shipped together or separately as they became available. I didn't hear back from Bad Dragon for nearly 3 weeks. So I emailed them a 2nd time. They finally responded on Jan. 19th saying 2 toys were ready but the 3rd was in cue for production. My question wasn't even addressed and they closed the ticket before I could respond. So I waited. I wrote Bad Dragon again on Feb 7th, asking for an order update (Ticket #186701 if you're reading this, Bad Dragon). It's now Feb. 13th, a week later and I haven't had any response. It's been nearly 7 weeks since I first placed my order. I'm beyond frustrated and can't remember the last time I had such a horrible experience buying ANYTHING. This kind of service is what drives customers away and makes them never want to come back. Unless I see some sort of effort made to even simply COMMUNICATE with me, this will easily be the last time I ever buy from Bad Dragon. I wish I had read online reviews before I purchased because I would have just taken my business to a competitor. If this ridiculousness drags out much longer, I'll just cancel my order, order from a competitor, and cross my fingers that they refund my money.

This review is in direct response to Poga Panda. I’m sure, most, if not all, of the customers complaining about Bad Dragon’s recent rash of substandard service, have read and are fully capable of comprehending the terms of sale. This sudden string of complaints and poor ratings could likely be avoided, if the folks at Bad Dragon were respectful enough to simply respond to their customers. They wasted no time collecting our monies, so why not take a moment to address the people paying their salaries? This whole debacle gives Bad Dragon, and companies like them, a bad reputation. That’s not what the “bad” in Bad Dragon, is supposed to represent. I’ve ordered products, both ready and custom-made, from Bad Dragon in the past and had absolutely no issues getting a response from them. There seems to be something questionable occurring at the company. If this hasn’t been a problem in the past and all of a sudden, multiple people are complaining, you do the math. If they were truly interested in doing the right thing, they would respond to their customers.

Terrible customer service. Ordered a few toys in the middle of December with an expected 4-5 weeks for production and shipping as listed on their website. However, even after 6 weeks the order is still listed as processing and and my queries through their customer support system have been ignored. Possibly a good product, but no way to know since I doubt I will be receiving it. Lets hope their refund process goes smoothly.

Stay away from them. I have sent the 3 emails and made 3 tickets but no replay after a lot of days. I do not recommend them at all!