Bad DragonReviews of bad-dragon.com

I kept getting shorted from them when purchasing lube. usually ordered 4-9 packs at a time. i would receive 31 bottles, 33 bottles, 29 bottles. error always in their favor. emailed them and told them they should take a look in their operations. someone cannot count or is stealing from them. i got suspended from purchasing their products. suspended for pointing out obvious problem? that is some kind of gratitude! love the product if you can get it and get what you pay for!

Same poor customer service as others. Ordered a toy in mid may, and no updates so I sent in a ticket last week which they haven't responded to, so I sent another one today. They need to be more transparent about the wait times. Will not purchase from them again. Poor customer service costs them money, but yet it's so easy to provide.

Terrible customer service, I have been waiting for about 5 months now, trying to contact them and they do not even return my emails! And first they email saying they can't send it the way I custom ordered it, which is bs, why have that as a option then?! Definitely the last time ordering from them. They need to get it together

Good toys. Horrible customer service. "4-5 week wait time on custom orders" but you will wait at least 10-12 weeks and hear nothing from them. Ask them "Why has it been 10 weeks and I've heard nothing from you?" They will respond "It takes 4-5 weeks so be patient." EVENTUALLY you will get a good product. Know what you're getting into before you spend your $300.

Ordered a toy over 3 months ago; never received it. I sent ticket after ticket and each time I got the same copy and paste response. It still wasn't made last week so I asked for my order to be cancelled. I'll never purchase from BD again.

Placed my order on April 7th 2019 for a toy and a lube pack. It's still in the making. Being a regular BD buyer, I understand the waiting times, but something must have happened in the past, because this wait time is frustrating. At least they are answering to my support tickets on the same day I placed them. This is NOT the BD I knew before.

Placed a custom order on March 10 of this year, two toys. Understood the 4 to 5 week turn around time, so I was expecting the wait. After 9 weeks and 0 communication from BD I sent in a ticket. 1 week later I get a generic response that build times are 4 to 5 weeks(clearly my email was not looked over correctly, being it was well past 5 weeks). No other update, no sorry we are running behind. Just a generic email that helped me in NO way. So being somewhat patient, even though over 300 dollars was spent I waited a little longer. Finally at week 12 I sent in a ticket to cancel my order. I will say they processed the refund within 2 days so that was nice. I would recommend just buying from the clearance because they ship next day. BD needs to update the time frame from custom toys to a more realistic 8 to 12 weeks, but alas they will not. I am sure they are worried people will not buy custom if they see the realistic build time, but that one problem is the majority of the bad reviews. Customer service is non existent, they will not update you, or do anything to make you feel like they care. Will never order custom again. Worst experience from a company ever.

A convoluted mess best describes the licensing and software activation for Dragon Professional. Instead of making download links attached to your user profile they insist on using temporary links- which of course expire. A long time is then spent with them - on the phone to sort the whole mess out. Nuance can and should do better.