Baby EXOReviews of babyexo.com

Terrible. I never received my package. Then after contacting customer service about not receiving my package they told me to contact USPS. After contacting USPS & making a claim they told me my package was missing. Then after notifying Baby Exo, about my missing package they wouldn’t refund me back anything! So basically the package is missing & there’s no refund because Baby Exo is blaming USPS for the missing package instead of focusing on providing a better customer service & actually helping the customer refund the money that was lost because the customer never received anything to begin with!

I ordered from their website directly and after one day received an email stating the item has been shipped. Clicking on the link provided it still said processing not shipped. Two weeks later I contacted the company via email and was assured it has been sent for shipment and I will receive a tracking number shortly. I sent another THREE emails following up and received no responds until I told them I filed a claim with my bank. I received a tracking number and item showed up in a huge box on my porch. There were three kettles inside instead of just the one I ordered. The boxes looked beat up with tape missing so I opened them to ensure I could use one before contacting to send the rest back. Well, all three kettles have obviously been used, very disgusting. I’ve contacted the seller to pick up the box, so done with this company. I specifically ordered directly from their website after hearing of copycats being sold on amazon