BabeboxReviews of babebox.com

Crap and false advertising I have been trying to get an refund from them. I emailed them and told them I don't want the box before it was shipped out and they still shipped it and charged my phone. Now telling me I can't get a refund when its their fault.

Signed up with first month free but still paid $6.95 shipping which took almost three weeks. Received box that was addressed to someone else before me but inside smells like nasty bathroom potpourri and the products are of Dollar Store quality.

Poor customer service, Broken things in box, no full refund given. Vaguely threatening emails from them.

0 rating my advice DO NOT go or sign up for the beauty boxes they fault, no makeup received not even a 1st box considering I cancel first day they made point that can’t cancel and still kept take money from my account and when I change my debit card they somehow took from that the cheek! So I had to inform my bank it fraudulent raise a dispute because I receive nothing and I had full refund, this is scam!

I didn’t even want to rate them 1 star. They aren’t even close to what they advertise. The makeup is samples. Not anywhere near what they say. I wouldn’t pay $5.00 for it. My first month they took $35.95 and $14.94 out of my checking account. I hadn’t recd anything from them. I text them and said I just want a refund. They said no they already shipped an order out I said but you aren’t supposed to take that money out of my account. I did not give you permission. That is stealing. They said they couldn’t. Then stopped responding. I finally got a cardboard box with samples. It was nothing I put on my list and would never use. It’s supposed to be makeup Thant is expensive and you get to try it. No half of it has bAbe box it’s there stuff. They wouldn’t cancel my order like it said either. They took more money out sent some more samples. It was a nightmare. I blew them up finally they canceled it but never got any of my money back. Be careful. My checking account was so messed up. Had overdraft fees. Terrible. Read other reviews. All terrible nightmares people went through with them. Notice you can’t write comments anymore on fb advertisements!!! They are not at all what they say.

I first heard about Babebox through social media, and like many other subscription boxes you pay a set monthly fee and get decent products monthly in return. All Babebox's products claim to be cruelty free which definitely appealed to me. The offer I'd seen advertised through social media was that you get your first box free, just pay postage and cancel any time it says. I've never used a subscription service before for makeup and thought this would be a great opportunity with money being tight at the moment to trial the box and see if it's worth the money. It advertises decent brands on it's instagram handle, so I assumed the products would be high quality and you're meant to receive 4-6 full sized products. This is also an American company and charges you about $30 monthly . Upon ordering my first box I never received any notification of it's shipment and had to email to chase it up over 1 week later and it hadn't even been processed by their warehouse, their lax 'Hey Babe' attitude over email comes across unprofessional and lazy. They are renowned for not getting back to you and ignore half of what you've said in your email, when querying where my box was nearly 4 weeks late, and asking if I can just have the parcel returned, they sent me a copy and paste that the box was out for delivery without any basic, proper email etiquette. It was only recently did I notice that I'm unable to just 'cancel anytime', you're only eligible to cancel if you pay full price for your second box and only via email - something again, that isn't disclosed upon purchasing. The offer is a complete false advertisement, just type their name in to youtube and you can see for yourself other's experiences on this company. Once actually receiving my box, the products are no way worth the $102 it claims to be worth. I got a pack of 5 lip masks that are Babebox's own brand, a 30ml bottle of hyaluronic acid facial oil (that is PINK GRAPEFRUIT and not Dragonfruit as advertised on my slip inside the box), a clear lip gloss, an eyeliner and a beauty blender. There's no way all of that is worth $102 after a quick google search of how much the products actually retail for. I would advise anyone to steer clear of the brand, there are better and cheaper subscription services that offer higher quality products that have a decent customer service too. PLEASE do your research before just jumping in, this is first hand experience that if something is too good to be true, it probably is. I'm now having to order a new card to stop this company from taking further funds from me as I wasn't ready to commit to a subscription at a very difficult time financially for everyone.

The products are terrible quality and they will take your card info without anyway of cancelling the subscription. Yes, literally no way to cancel the subscription. Oh yeah also ship times are horrendous. Reported to the BBB and am in contact with my bank.