AZGardensReviews of azgardens.com

Avoid this seller at all costs. I am an experienced breeder and ordered 18 snakeskin barbs. It took over a month for the fish to ship. When they eventually arrived,5 of these were dead on arrival (Next day air shipping). All but 6 were dead within 24 hours. Thankfully I always use an established isolation tank when I receive new fish. I reached out to the seller and they would only give store credit for the 5 DOAs as a replacement. No refunds. I used that credit to order 8 shrimp. When the shrimp arrived (which was within a week of the order). I only received 6 shrimp, 2 of which should have been culled due to color quality and should never have been shipped to a customer. Overall this was a horrible experience.The sellers communication is terrible, the quality is trash and I wouldn't recommend this business for any reason.

Absolutely horrible and atrocious company! I ordered discus fish from them. I received one fish, that's it. No assorted pack like advertised. Absolutely terrible condition and dead within their 4 hour window. The fins on the fish were damaged and looked as if it had been attacked prior to shipping. The package was not labeled life fish or anything of the sort. The condition of the fish was upsetting and frustrating, especially given that they are not cheap fish at all. There is no way to contact these people except by email, which good luck getting a response. I wish I had seen reviews prior to trying this company. Do yourself a favor and do not use these folks at all. You will receive dead fish.

DOA and will not honor warranty. Hope they choke on my money!

Contrary to the claim on their home page, you are anything but a "friend." Normal people and business's actually communicate with their "friends." I strongly urge any prospective customers to read the reviews and take them to heart when considering dealing with this company. I was fooled by the flowery vernacular and lengthy disclaimer posted on the “contact us” page. This disclaimer speaks of their process and that they will only ship on certain days so to avoid the packages sitting over a weekend. You are refer you to view the shipping schedule prior to attempting any inquiry. Spoiler alert- the schedule is Tuesdays and Wednesdays only. Then the only option provided is to contact the company is via email. However; when you send an email, you are notified that they try to answer the emails within 48 hours but have taken up to 5 days. Looking at past reviews, it appears 5 days is more on the faster side of responses. I conducted a review search and found a link that provided a phone number; however, that leads to an international call center where you have 2 options. 1 buy more unrelated stuff or 2, not talk to an actual person in the company who will hang up on you. I foolishly placed a $150.00 order with AZ Gardens on Jan 24, 25. They were quick to process my funds, then provided an auto response email verifying they received my request and took my money. Two weeks later, and no follow up communications nor receiving my purchased items. I inquire into the status of my order via my profile. Under my profile, I find an undated invoice reading as having a status of “completed.” It was then that I started researching the reviews and looking for a phone number to contact them. I discovered the only option being the email which I sent, then the disclaimer about the timeframe for response. They did not respond within the first 24 hours. Upon further searching I found the number provided on a different website leading to the call center. This was wreaking of being a scam. I eventually sent a demanding email canceling my order and requesting a refund on threat that if I do not receive a response within the 48 hours I would be taking legal actions. Low and behold, they finally responded within an hour of sending the email. - proof they read them… they just choose to ignore you. The response was “order canceled, order refunded.” There is no semblance of a interested legit business person in operation here. No explanations, no attempts to mitigate, not even a hint towards an apology. The flowery persona is a complete ruse. Your money is their only interest. If I could give less than a star rating, it would be given as very well deserved. Be warned.

Do not order from azgardens. They are very rude and do not respond. The fish were DOA and never resent the order as they promised. They are also a very small family and not as big as advertised online. Avoid buying from them.

Charged $39 to ship seeds. The order weighed 4 ounces. They would not cancel the order even though I contacted them instantly after the order. I wish I had read reviews before ordering.

The worst place ever. Poor health of the fish. The packaging didn’t say live fish. So my mail person just put the poor fish in the mail box at 90 degrees day.

Ordered 5 neon tetras. 4 were dead, and the other one died the next day. Sent a message to company about it, and they never responded.