AvenueReviews of avenue.com

The people working at avenue lie. I wanted to buy a pair of boots, but the only one in my size had glue on it. The liars said they could shop me another pair in 3-5 days. A few weeks later I still had no boots, so I called customer service. I was told they were on back order and it would be several more weeks. A few days later I got an email saying my order was cancelled, there was no reason given. I sent an email to customer sryasking why, I never received a response. A few days later I got an email about another boot sale, and my boots were included! So I called to find out what the deal was. The liar I spoke to tried to sell me my boots. They did not care about the poor service.

Horrible customer service. I placed an order 9 days ago. It has still not shipped. It will be shipped tomorrow. I've been told that twice. They didn't have any problem charging my credit card right away however. The customer service reps are nice but it's pretty obvious they are located outside the US and are instructed to regurgitate scripted responses and have no actual authority to make anything better. This isn't the first problem I've had with Avenue. Like other reviewers, I've waited for over a month for returned merchandise to be processed. I've also been refused a refund for unworn merchandise that was returned due to a chemical odor that would not dissipate. I wish I weren't so fat so I had more options. Unfortuntely, until I can lose weight I will probably have to do business with this sucky company again. Avenue does not care about it's customers. Avoid if at all possible.

If there was an option for zero stars, I would give it. I returned merchandise in August. Avenue confirmed receipt of the merchandise on August 28th. I have not received a credit for my return as of October 2nd. I have sent and received several e-mails requesting status of the refund throughout September. They are now indicating that I should have a refund in another 7-10 days. Six weeks for a refund? This is ridiculous!

The Avenue stores that I have been in contact with via phone or while shopping in-store have been fabulous in the Tampa/Brandon, FL area. I highly recommend them. FIVE STARS. Avenue.com....ZERO STARS. Z-E-R-O. BOO! HISS! Nightmare. HORRENDOUS customer service. This is NOT a reflection on this Avenue location. 8 days ago I ordered a pair of sandals for a wedding I am attending on Saturday (today is Tuesday). As many Avenue shoe shoppers are aware, finding size 12 shoes can be quite a challenge. I was pleased my parcel arrived today, but was shocked that they had sent me a pair of slacks! No problem, I think, surely (like most other online shopping stores) they can expedite my sandals to arrive in the next 3 days. Well, they can... if I pay them $26.95! The shoes cost $32.50. I am disgusted and appalled by Avenue’s inability to rectify THEIR error. Rod, the ONLY and HIGHEST LEVEL supervisor (per Rod) assures me that it is my fault for using the $8.95 standard shipping which gives them 10 business days to get me my shoes. Since they can have them here by Monday or Tuesday (a week from today and 3 days late for the wedding), they are, in fact, fulfilling their shipping obligations. Avenue, this is POOR, POOR, POOR customer service. It’s no wonder Amazon corners this market. I swallowed the $8.95 week or longer crappy shipping, and you can’t distinguish shoes from pants. The invoice clearly says “sandals” size 12, not “stretch pants,” 24 tall. Online shoppers BEWARE!! And don’t have high expectations. Customer service is horrendous.

I'm not recommending Avenue online. One of the only ways I can allow myself to shop online is if it's returnable and they wont let you return items on sale. Which is most of them. Bad policy if you ask me. So I was forced to pay to ship the item back to me or donate it to a local charity. I donated the item. very disappointed in the company though. Won't be purchasing from them again. :(

i placed an order online and somehow the order was shipped to my old address...i immediately called to have the address changed and was given the runaround. i tried to cancel the order to no avail was told call back and i kept calling back. The representative then told me to call UPS and have the shipment rerouted, i called UPS and was told only the sender can change the delivery address, so i called the Avenue back ands then told i had to wait for the delivery to be made before anything can be done. i checked and saw that the package was in NY and i called the Post Office and was told the package was out for delivery. If the package is not returned by the person it is delivered to i will just be out my money; if not it will be sent b ack to the company and they can send it to me. i will NEVER do business with them again. Their customer service is the worst i have ever experienced. Not worth the trouble.

Good clothes, but in my opinion the worst customer service I have ever had from any company. I placed an order online, then immediately realized I used my company credit card instead of my personal. I called just minutes after submitting the order, to cancel that order, and place it again with my personal card. I was told it was too soon to cancel, call back in a while. I called back every 30 minutes until midnight when they close. The last person said to call again at 6am when they open again. I called again right at 6am, this person said to call back at 7pm that evening. I called right at 7pm as instructed. This new person said that the order was now being processed in the warehouse, and it was too late for it to be canceled. I asked to speak with a customer service manager, and the person I was talking too said that was not possible. Over the next few days, I tried several more times to cancel the order, and also tried several more times to talk to a manager. Each time I was told neither were possible. I tried finding other phone numbers online to get through to someone in the corporate headquarters, but each time I ended up at the same call center that would not let me talk to a manager. I even tried email, but that didn't work. Eventually my package arrived, I did not even open it, I immediately went to the post office and sent it back, then waited until they received it, and finally a refund went to my corporate card. However, one of the items was on clearance, which was apparently non-refundable, and they would not credit my card for that. It was a huge hassle with my accounting people, who asked why I didn't just cancel the order as soon as I realized I put it on the wrong card. All the phone calls and emails and going to the post-office etc. cost me a great deal of time. I will not purchase anything from them again.