Great service
The whole process was smooth and easy. I was dealing with Ashley and she was very professional, my vehicles were picked up on time and the driver was very flexible with my schedule. I will most likely use this service again.
By Rafael
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
509 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
The whole process was smooth and easy. I was dealing with Ashley and she was very professional, my vehicles were picked up on time and the driver was very flexible with my schedule. I will most likely use this service again.
By Rafael
All I can say is awesome!! I had a great experience and will definitely spread the word!!
By Beth T.
Great experience with Edith (CSR) she was very professional & patient with me! The car was delivered right on time by a very nice young man. Thank you, Direct Express!!!
By Gail L.
My order number was 167234 (That's for the company to see because they offer $20 for reviewing them). The service offered was virtually effortless from the standpoint of the customer as all you have to do is pay the driver and wait. All I can say is good job.
By Paul Daniel A.
I bought a Suburban that was located in West Virginia and I live in Florida. I set up the transport, they picked it up the next day and I received it the following day. From WV to FL just like that!
By Seth H.
I had a great experience and would definitely recommend this company.
By Melissa
Direct express did an excellent job. Jim picked up my car on time and delivered it to AZ in 4 days time. Which I greatly appreciated. It saved me a couple of hundred dollars in rental car fees.
By Tom
Very smooth process. Fair price and delivery was fast. Would definitely recommend to anyone looking to transport a vehicle. I would use them again in an instant.
By Will V.