Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
509 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 472 reviews with 5 stars · Clear filters
This was my first time shipping a vehicle and I must stay Direct Express Auto Transport made it very easy for me. They were on schedule, easier to work with and not to mention they had the best price with the other competitors who is also BBB verified.
By Dave
I would say if you are looking to transport a vehicle that Direct Express Auto Transport should be the first one that you look at, my vehicle came fast and I am happy with the service. You could pay more and get the same service and that is money thrown away. thank you I would use you again.
By Jill N.
Excellent service I shipped my car through direct express and my car is picked up in a single enclosed carrier which I didn’t expect and it is picked up on a next business day I booked and delivered to my destination even before the time it was promised to me. Thanks to Jessie (my customer service representative).
By Karthick S.
Outstanding Quick Service! Pick Up On Time In Utah Delivery The Next Morning In CA. Not A Scratch On The Car. Jesse Did A Great Job Getting Schedule To Meet My Needs. Thank You Very Much. I Recommend You To All Transport Customers. Randall
By Randall
I have used Direct Express Auto Transport twice this year and I received the same great service & safe transport of my vehicle. I placed my order(#211816) with Ashley and was assigned a driver the same day. Andy, the driver for my most recent vehicle transport, was friendly and handled the pick-up & delivery of my car with care. Definitely will use Direct Express Auto again!
By Erica
Kelly was very helpful with arranging my transportation needs. Both my pick up and delivery dates were both accurate. Very pleased.
By Michael R.
Paid the premium for 1-2 day service. Pickup was 9PM on the third day. Website adequately warned me of this likelihood. No gimmicks. Good company.
By Barbara E.
The thought of shipping my car 2,000 miles from Boston to Austin is very daunting. But my refusal to drive such a long distance encouraged me to look into this option further. Upon doing my extensive research, I decided to go with Direct Express Auto Transport due to their overall promise and reputation it had among experienced customers. I didn't know what to really expect but it was a very easy and straight forward process and at the end of the day, I received my car 4.5 days later all at a reasonable price. I'd definitely recommend Direct Express Auto Transport for anyone looking to take the stress out of the relocation process.
By Ratana H.
