Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Direct Express Auto Transport
Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!
Direct Express Auto Transport (autotransportdirect.com) has 509 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Direct Express was friendly, efficient, and a pleasure to work with
Fast friendly service. The driver stayed in contact with us and met all deadlines. I recommend you go directly to "direct express auto transport." Do not simply complete an online request for a transport. You will be inundated with calls, texts, and emails. It can get very confusing and frustrating. I initially did that and was not even contacted by direct express, however in my research I found them, they are the real deal. I could not verify many of the companies who contacted me and I was a guarded consumer. Some of the deals seemed too good to be true. Direct Express was friendly, efficient, and a pleasure to work with. They delivered as promised.
My order number was 149950 and your main customer service representative was Jessie
By Joe
Response to Transporting vehicle from Ohio to Florida
I learned about Direct Express Auto Transport from my nephew who lives in Ohio. He did the research and found that your company offered the best rates for transporting my mother's car from Oho to Florida.
When I contact the company, I spoke with Ashley, who handled my questions and concerns professionally, as well as providing the quote. I indicated at that time that I would like the car to be picked up in Oho on Saturday, March 14th and be delivered on Wednesday, March 25th. I was informed that I would be notified promptly with a pick up and delivery date as soon as a driver has been secured. Within the same day, an email was sent to me that a driver was assigned to pick up the car on my initial requested date of Saturday, March 14th, and the expected delivery date would be Wednesday, March 25. The pick was done that Saturday without any problems.
Monday, 23, I received a call from Danny, the driver, from Young's Transport, to inform me that the car would be delivered on Tuesday, March 24. He stated that he would not be able to deliver the car to my home due to vehicle restrictions; however, he did say when he was in my area, he would look for the closest place to my home to meet me for delivery of mother's car. This he did. The location was only 5 minutes from my home. He was very polite and accommodating in this respect; because I had informed him that no one at Direct Auto explained the probability that my mother's car may not be able to be delivered directly to my home.
The car arrived in good conditions; however, due to the 4 days on the road in the open transportation vehicle, it was somewhat dirty on the outside. My nephew had the car cleaned both inside and outside before it was picked up in Ohio.
I was very satisfied with the services I received by Ashley in customer service as well as Danny, the driver. My only complaint I have is that Direct Express needs to have their customer service representatives explain to potential customers the probability that the vehicle may not be eligible for door-to-door delivery -- that other accommodations may need to be made on both ends of the transactions. Customers should not be expected to know this important detail; this should be explained on the initial contact by the customer service rep. Instead I learned this from Danny, the driver; and he was good enough to help me with his GPS to locate a place close to my home to meet me for delivery.
Please correct this oversight for what was otherwise, a very good experience with Direct Express Auto Transport.
C. S. Jones
North Lauderdale, Florida
By CJ
Shipment was fast and driver was in the loop of communications
The driver delivered my vehicle and he called before and after he pick/drop my car. And the online service was helpful as well sending me emails to confirm
By Xuan N.
SB to CA
First time ever that I ship my car. I was scared but it was all good. Pick up was on time but delivery was late a day. Car arrived dirty with oil stains but just a wash took care of that. Overall it was great working with them. Would use again.
By Jessie R.
On time and on budget
My car was picked up on first available date and delivered in given time at the price quoted. There was no damage which I was concerned about given all the reviews out there. Only negative would be that truck driver did not call on day of pickup till 2pm (after I had to called him) and wouldn't give a pick-up time. He eventual called again at 8pm and actual pick-up was after11pm. So we waited all day for car to be taken. Given end result I can live with the inconvenience of pick-up time.
By Jatinder M.
On time and on Budget...yes your car will be safe!
Having only shipped 1 car before, I was cautious shipping my wife's new Range Rover. The driver was proactive, on time and always able to be reached. Take it from a car guy...your in safe hands.
By Scott C.
easy no nonsense booking process
Delivered as promised. Professional and helpful staff. Will use again.
