AutotalentReviews of autotalent.com

This is a 3rd party company! They do not answer any emails , customer support is the same lady everytime that states she will get back to you via phone/email. They lost my package marked delivered , on tracking apparently from Beijing !!! It said my address undeliverable !!!! Auto talent a mess please go elsewhere! Buyer beware!!!

shipping label printed, but nothing shipped (going on over a week). No reply to email and text messages.

I specifically ordered a set of wheels 2 weeks prior to needing them (to be safe) for an event that was paid for. They processed the order and received a text notification that I'd be receiving shipping info, and if not, I was instructed to reach out. 1 day later, no info, I reach out; no response. 2 days, no info, I reach out; no response. I leave for business travel and I receive a notification 1 week later with tracking info but they haven't even received the package... I immediately call and ask if it will be at my home at the 2 week mark and I basically got "we hope so". I told the rep that if they aren't going to arrive by the 2 week mark, I need to cancel and can't accept them because I need to leave for the event with that car. I really didn't get anything other than more "we hope so". The next day I get...you guessed it! DELAYED shipment. I get ahold of them again and basically get told "we're sorry". No "what can I do to make this work", just "I'll talk to my boss". I was sitting on a plane and I told them to cancel (again) and return ship them. Called my credit card, told them about the circumstance, got the charge reversed, then before takeoff called Turner Motorsports that took care of me like I was a VIP. I got my wheels 1 day early with free 2 day on 3 wheels and overnight on the remaining (different warehouse). TM felt bad for the situation, but hey, they're also a race team and "get it". I understand challenges of dealing with a distributor or warehouse, but doing nothing for a customer isn't going to earn my business. I was patient, polite, and reasonable until the last second when I knew there was no hope and AutoTalent wasn't going to do anything to make it work and get me to the event. I hope everyone else's experiences are positive.

Horrible experience! Will never buy anything from that company! Ordered Bootmode3, waited for the cable for 3 weeks, after calling multiple times received cable from walmart which doesn’t work.

Just want to alert everyone about my experience, I bought the Bootmod3 license from them, as soon as I realized I got the wrong one, I tried to cancel the order multiple times, never got a response from them. After calling them a lot of times, they said they were going to refund me, which never happened, after that they just completely ignored me till this day. I know I’m not the only one that was scammed by this people, please speak up and save others from losing their hard earned money.

Was told my part was on back order so now I wait, and wait, Emailed no response still waiting I will never purchase anything from Autotalent A response goes a long way I really don’t have time to waste on bad business practices.

Improve your customer communication skills. I should not call several times to track my item. Details are important. No need for me to say my order several times. Keep track of your customers orders. Keep up with your game. You’re slacking.

I ordered wheels from Autotalent, the rears didn't fit. They just emailed the vendor, copied and pasted there responses insisting they fit and that how they fit is "preference". The wheels hit the control arms. A quick google search would have told them it was the wrong offset. There's more to this, I'm not going to rant. Learn and move on. They're a typical cash grab company. Don't use them. I'm 44 years old and this is the first time I've written a bad review if that tells you anything.