My car was ready when I got to the…
My car was ready when I got to the airport; no waiting at all. I returned the car a few hours late due to flight delay; I was not charged anything extra. I was very thankful.
By Kay B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
289 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AutoRentals.com puts the Renter First in Car Rentals. By presenting the most comprehensive search results for your car rental search in innovative and easy to view results, renters can quickly choose the perfect car at the best price!
AutoRentals.com (autorentals.com) has 289 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 178 reviews with 5 stars · Clear filters
My car was ready when I got to the airport; no waiting at all. I returned the car a few hours late due to flight delay; I was not charged anything extra. I was very thankful.
By Kay B.
On arrival in Vancouver at the start of a 5 week car hire rental we were told that our AIG 'Insurance4carhire' was not recognised by by Ace Rental, our car hire company. We were therefore obliged to take their insurance wihich was a significant amount as the hire was over 5 weeks. So we contacted Autorentals some time later and asked for clarification so that we could take up the matter with AIG when returning to England. Chris at Autorentals took up and resolved the issue which resulted with us being issued a full refund Thank you and well done Autorentals.
By Mr B.
Recently, there was an issue with Easirent, a company that AutoRentals booked for me. When I informed them of some extraneous charges, Chris, a dedicated customer service agent, went to work, dealing with Easirent for me! I am currently expecting a refund, thanks to AutoRentals, who stood behind their customer service promise. It’s not often that I find such a company - I recommend them to one and all!!!
By Linda M.
great , fast smooth on return they even helped me get a baggage cart... while I looked they locjed the car to keep my stuff safe........... great ANC staff... best price too of all agencies
By Daniel S.
AutoRentals provided a PERFECT experience for me and my family. The agent Myron at SEATAC offered us an upgrade that was surprisingly affordable. We received a perfect mini van that made travel for my grandson (6) my two sisters and my mother (89) a comfortable travel on our visit to Washington state. I am hooked to AutoRental for any future car/ minivan rental needs. If you try them you will be hooked too! Affordable, Seamlessly easy, Conveniently located and Personable Staff. Thank You AutoRentals. I will be Back!
By Theresa P.
Excellent service from start to finish. The staff were very helpful and the car was ideal
By Thompsons Estate A.
"A bit nervous going through a third party as you quoted such low prices compared to the actual company rates, but it was the best thing we did. when we arrived to pick up our SUV we were told to pick which ever model we wanted. It was hassle free and instant confirmation. Would definitely use Autorentals everytime.
By Sue Edwards C.
We changed our booking to delivery at last minute They were very accommodating Also had a problem with the ac this was resolved quickly and efficiently
By Mrs. Angela A.