AutoNationReviews of autonation.com

I HATE THIS COMPANIES PRACTICES! consumer affairs tells a clear story on how they deal with individuals all over the country. The approach and practices are not viewed favorably, hundreds of 1 star reviews all saying the same thing, Auto Nation are dishonest, vehicles are not sound and their salesmen are doing what ever it takes to sell something. Their approach is a cheesy used car attic at best, they lie acting like they are doing you a favor offering their vehicles at market value at best. I will never deal with this group ever again, what a HORRIBLE company with slimy tactics.

Gave AutoNation Ford in St Petersburg a deposit to purchase a car on March 15th. could not purchase the car & requested a refund of deposit on March 17th which the salesman said he would take care of. eight days later numerous calls, messages & a visit to the dealership & NO REFUND YET. Spoke with the GM Bruce Heath today in person who denied responsibility & made excuses. STAY AWAY FROM THIS DEALERSHIP THEY ARE CROOKS !!!

DISGUSTED at how Auto Nation treats disabled female veterans and takes advantage of us all for profit. I even contacted Corporate and they treated me worse! That company should be ashamed. I wonder if CEO Mike Jackson and VP of Customer Experience feel about how their Corporate Offices won't even return phone calls or emails about an issue with unfair treatment?

I just purchased a used Toyota FJ cruiser (only 52K miles) from Autonation Pinellas Park Toyota sight unseen after finding it advertised online. The sales personnel involved were all very pleasant and the transaction was smooth. The problem was after delivery. The vehicle was transported from the dealership and arrived to me 12 days after purchase. I didn’t drive it the first two days because of rain but by the third day when I drove it the check engine light was on (after less than 10 miles of total driving). I emailed the used car sales manager and he told me to take it to the closest AutoNation dealership. That was 200 miles from me and none of the three AutoNation dealerships in that city were Toyota dealers. I emailed him back and he said it didn’t matter as any AutoNation dealer would do. So, I drove 200 miles to a AutoNation Honda dealership and a very nice service advisor said what should have been done was I should’ve been given a warranty claim number so that I can take it to the closest Toyota dealership near me to have them evaluate the problem. He also said his Honda dealership did not have the diagnostic equipment to determine what the problem was and said he would have to outsource it to a local Toyota dealership himself. He did provide me with a claim number and I took it to my local Toyota dealership who noted that one of the Catalytic converters was bad. The Toyota service advisor contacted Autonations’ claim department and was told that catalytic converters are not covered under any of their warranty policies. Replacement cost would be an excess of $1,000. I then wrote a letter to the Pinellas Park dealership and asked them to consider paying “all or Part” of the catalytic converter replacement cost. I then followed up with a phone call to them again and the request was denied. FYI - AutoNation has a “Five day No questions asked return on any vehicle purchased.” If I had been a local buyer then I assume I would’ve been able to bring the vehicle back to the dealership and they would’ve repaired it. But if you are from Out of State the Five Day period will most likely expire before the car is even delivered to you. So, my words of warning to anyone considering buying online or Out of State from AutoNation or in particular this dealership is that you should realize that any problem with the vehicle will be your problem. My problem occurred within the first 10 miles of driving the vehicle and you would expect a dealership to step up and do the right thing. I understand perfectly that catalytic converters are not covered under extended warranty’s BUT ANY problem that occurs within the first 3 days or 10 miles of driving after delivery of a newly purchased vehicle should be covered. You have a false sense of security based on Autonations’ 5 day policy and 90 day warranty. So, the used car manager said that if I could bring it back and he would repair it, but since I live 900 miles away he knows that won’t happen. Keep that in mind when you are considering buying Online/Out of State from an Autonation dealership. This dealer could have easily made a small concession by supplying the Catalytic converter and I would have paid the installation and they would have had a happy customer. So, remember Autonations’ claim of service at any of their dealerships is very misleading and rings hollow as exampled by my taking it to the closest dealership to me. And need I say more about their warranty coverage. I am sure that Pinellas Park Toyota will post their standard response to this complaint of we regret your experience with us but please reach out to our General Manager…. They have my email address and phone number. At this point, I do not expect Autonation will reconsider covering any of the cost of this repair and my only motivation in writing this is to make other prospective Autonation buyers aware of these issues which should give them pause. Sincerely, Edwin Dodd, M.D.

Auto Nation Spokane Valley....does their best to screw you over and does their best to insert hidden fees, things you out rightly said no to adding on (like that extra insurance crap for nearly $4000 more) and actually put more in then I owed on my trade in!! They also literally took an entire day to right up the deal...guess they had to come up with the best way to screw over the customer!! Horrible finance department...manipulative, untrustworthy, conniving, and purposely go against every no spoken by the customer to get more money for them. Don't buy from them unless you have cash!!

Absolutely the worst experience in my life with any auto dealership. Don't expect to having get a return phone call they won't even call when promised. Took my car in on Wednesday night and was told that they would start on it first thing Thursday. Called at 1:00pm and they had not even started. Called at 5:00pm and they were just starting. Had to order a part but said it should be in Friday. Friday came and no part. Was told should have it Monday, no part on Monday. Tuesday part came in and was installed but while technician was testing it he found another problem. Again they would have to order the part, Cost of part was going to be $225, checked at another dealer that had the part in stock retail price from GM is $183.12 they sell it for 119.21. I just went and picked up my car. I have been driving it for two days with no problems. I would hate to see the number of calls I had to make to get any information. If you want to be overcharged and treated very poorly this is the place to go, but I would not advise it.

DONT BE A FOOL! NEVER BUY FROM AUTO NATION OR"OFF LEASE" -FLORIDA. THEY ARE THE MOST DEPLORABLE, BIGGEST CROOKS ANYWHERE! THESE SALES PEOPLE QUOTED ME HIGH PRICES FOR CARS THAT NO DEALER WOULD EVER WANT. THEN THEY ADD $ 2,000+ IN FEES!!!! DONT BE A FOOL!!! THEY AWAIT STUPID IGNORANT PEOPLE WHO THINK THAT THEY CAN DUMP THEIR LOW QUALITY, FREQUENTLY DAMAGED ( CHECK CARFAX!) WORN OUT,USUALLY FROM AUCTIONS, AND LOWER QUALITY CARS ON UNSUSPECTING PEOPLE

If there was a way to select 0.5 or 0, I would have. This is about the AutoNation in Roseville Ca. I will stay away from singling out individuals but those working internet sales know who you are. This post is for all those considering using AutoNation for an internet sales transaction. Many flaws with their process starting with no clear identification of what they need for a transaction. I initially told them that Edmonds shows their vehicle is a bit high and asked if they would meet the Edmonds estimate. They said no negotiating price. I was ok with that but the following week I see they dropped their price - (why not work it when I asked??). I connected with them again, and started the process to buy. They asked for Lic and Ins ID, which I sent. They didn't like the insurance card I sent so I sent them a policy page copy. I asked them if they had a check list of all that is needed but what I got is a series of request for information with minimal specifics consequently there were many emails back and forth with them telling me that submissions were not good enough. No call to help mind you, txt's saying "it won't work". I would resend, then that wasn't good enough. This went on for about a week. All they while they told me that they couldn't hold the vehicle until they get all my information. After getting them all the primary ID info, they come back and said they needed a second form of ID. I sent them the top portion of my phone bill with my name on it, account number my address and all the pertinent information I would expect for ID verification. They said it wasn't good enough. So at their request, I sent the rest of the page with no additional ID related information on the page but thats what they wanted. This all took about a week and half because they were not interested in helping me over the phone. So once I had all of that to them so that they could put the 3 day hold on the vehicle, I follow up with them the next morning to ensure they have everything and that the vehicle is on hold along with getting the funding arranged for them. I emailed, texted, called and left VMs and finally got a text at the end of the day telling me that it looks like the truck was sold. I sent back to them a question saying I though I had all the information to you the previous night to hold the truck ? I received a text back with the pleasant response of "NO". No sorry, thank you, no advanced notice from them saying, hey someone is interested in the truck and if you want to hold it we need to do XYZ. So, buyer beware if you are considering a purchase at AutoNation Roseville Ca., the sales folks don't care about you, your needs, that you were working with them on a deal for several days, it's all about how do they get there commission the quickest. I hope this is helpful for those of you looking for a new vehicle. Merry Christmas and hope and pray for a better new year for all of us.