Shady. Will increase price and BLAME YOU.
Be mindful of the owners responses to negative feedback. He will not take accountability so rest assured if there is an issue you can see his track record is to lie and be defensive. My experience is written below, I can’t add pictures on this platform but have on others- if you have time check them out bc it’s worth seeing how bad he left the car: I booked this detailing service as a gift for my daughter. She was given her dad's car (2016 Honda Pilot), which had been sitting for about a year. It was messy from crumbs he had left and let sit, but there were no major stains or anything egregious. I was so excited for the transformation that I even took "before" pictures (also since it was technically her dads car I wanted to be sure we weren’t blamed for damage that pre existed the service). Unfortunately, the entire experience was a disaster from start to finish. When I first reached out, John quoted me $200 (his website says $189 for an SUV by the way- red flag #1). I should have realized something was off when he had next-day availability on a Saturday—that was red flag number two. Red flag number three came when I arrived to drop off the car: he suddenly announced it was a "cash only" transaction and bumped the price up to $265, claiming the car was "very dirty." Since he increased the price right then and there upon seeing the car, it made me think that the extra money was exactly what was needed to get the car properly cleaned. I realize now he was going to to increase the price regardless when I got there- other reviews online mention this. When it was time to pick up the car, he took my cash (I gave him $305 total, including a tip I had prepared with the payment in good faith) and left immediately (the place was closed) meaning we didn't even get to inspect the vehicle with him. My daughter saw the shiny leather and got excited. But once we properly looked inside, I was angry. It honestly looked like they just drove it through a standard car wash with interior vacuum/wipe down (a $50 service by the way) and called it a day. The steering wheel and stick shift were completely untouched and heavily soiled. Leaving those dirty is like cleaning a bathroom and skipping the toilet! The dashboard and air vents were dusty as hell. The seats were left feeling greasy. The touch screen and entire console had swirl marks All over them and residue. The exterior was also covered in swirl marks/ didn’t look polished at all. No evidence of the “6 month sealant” he boasts on the website. He specifically promised he would polish the faded headlights, but they look absolutely no different. We actually had to stay parked by the building (no we didn’t leave like he claims on another review site) and clean the car ourselves just to make it acceptable. I stopped taking pictures after a while of cleaning because my daughter was getting frustrated and just wanted to leave, so the photos I sent him didn’t even capture everything that was left dirty. When I confronted him about the terrible job, not only did he not apologize, but he actually blamed me for what the car looked like when I dropped it off! As you can see in the before pictures, it was nothing crazy. Yes, it was dirty, but that’s literally what paying for a detail is for. If he needed more time or more money to do the job right, it is his job as a business owner to communicate that to the customer. The fact that he thinks this is an acceptable result for anybody paying $305 is unbelievable. I asked for $150 back which is way more than I felt the work that was done deserved. Like mentioned before I could and have gotten better service from a deep clean at a car wash. He refused to give me a partial refund and wouldn't even refund the tip. He offered to have me bring it back in, but I had already cleaned a lot of what was left behind, and I absolutely did not trust them with the car again. He also offered a $50 gift certificate which is laughable because I’m never going back there and wouldn’t recommend this place to anyone, ever. Save your time, your money, and your peace of mind. Go somewhere else.
By Corynth T.