AuthenticSoccer.comReviews of authenticsoccer.com

Extremely Poor Customer Service and Unacceptable Delays What should have been a simple purchase of soccer uniforms for our daughter has turned into an unnecessarily frustrating experience with Authentic Soccer. Our family paid for the entire uniform and training package on August 26, with a clear expectation that everything would be delivered within two to three weeks. Nearly two months later, our daughter is still missing most of her equipment. Only after repeated follow-ups and complaints did we receive a small portion of the order — not even half of what we purchased. We have now been informed that the remaining items might not arrive until the end of October. However, the biggest issue is not simply the delay. It is the way this company treats its customers. Unanswered emails, ignored phone calls, disconnected calls, and a complete lack of proactive communication have made this experience even worse. Perhaps the most unbelievable part was being told to direct our complaints to our daughter's soccer club instead of Authentic Soccer. That is simply unacceptable. The club did not take our payment. Authentic Soccer did. The company that accepts a customer's money should also accept responsibility for fulfilling the order and providing reliable customer service. Meanwhile, our daughter continues attending practices and games without the complete uniforms and training gear that we purchased well before the season. We understand that supply problems can happen. What we cannot accept is poor communication, a lack of accountability, and customers having to repeatedly chase a company for products they have already paid for. Parents should not have to spend weeks making phone calls and sending emails just to receive their children's soccer equipment. Based on our family's experience, Authentic Soccer has failed to meet even basic expectations of customer service and order fulfillment. We are extremely disappointed and would not recommend this company. We are still waiting for the majority of our fully paid order.

Unfortunately, our experience with Authentic Soccer has been extremely disappointing. We placed and fully paid for our daughter’s complete soccer uniform and training kit order on August 26. At the time of purchase, we were told the order would be ready within 2 to 3 weeks at the latest. It is now October, and after waiting well beyond the promised timeframe, we have been told that the remaining items may not arrive until the end of October. After several complaints, we eventually received a partial shipment, but it contained much less than half of the original order. We are still waiting for the rest. What has been even more disappointing than the delay itself has been the customer service. On many occasions our phone calls were not answered, our emails went unanswered, and we even had calls disconnected. During our most recent complaint, the person assisting us told us that we should complain to the soccer club that directed us to place the order with Authentic Soccer. I found that response extremely inappropriate and unprofessional. Our order was placed with Authentic Soccer, our payment was made to Authentic Soccer, and therefore I believe the responsibility for communicating with the customer and fulfilling the order belongs to Authentic Soccer — not to the club. This entire experience has been incredibly frustrating and disappointing, especially because this is not simply a casual purchase. These are the uniforms and training clothes our daughter has been waiting for so she can properly train and play with her team. We completely understand that delays can occasionally happen. What is much harder to understand is the lack of communication, accountability, and basic customer service throughout the process. We sincerely hope the company improves the way it handles orders and customer concerns, because based on our experience, we cannot recommend Authentic Soccer at this time. As of today, we are still waiting for the majority of an order that was fully paid for more than six weeks ago.

Purchased three jerseys from the store two weeks apart and each time after the order was processed they responded saying that "their inventory was off". They always offered to refund my money and did so, though I am wary about what they have in stock for the website and if the discount prices are just to draw people in.