The tech began with the online chat
The tech began with the online chat, then called to make it easier. He knew his stuff and quickly settled the issue. US049
By RH
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 48 reviews with 5 stars · Clear filters
The tech began with the online chat, then called to make it easier. He knew his stuff and quickly settled the issue. US049
By RH
Tech Support is wonderful, Got all my issues figured out real time when the autel wasent connecting to a porsche. 1 phone call and we were connected and reading in a timely fashion
By TireDomain
I was asked to do the registration and update for a MS919. Never did one before and was really nervous to take it on. Autel (Jodie) made it easy and worked with me to do what was needed. Top notch CSR. Now I know how to do this for the next time! Thanks Autel!
By Bob
Great customer service and very knowlage able .
By Zaheer I.
Was a great help getting my device set up!!
By Steven N.
tech support and customer service are amazing..
By al
Customer service with Autel has always been top notch, other than longer wait times as of late, due to covid, customer service and excellent products are why I continue to sell their product
By Smith T.
Preston has been a pleasure to work with over the last year. Always goes above and beyond to help me in every situation. Thanks for the help as always, Mason
By Mason L.