AuraReviews of auraframes.com

We have had our Aura Frame for over a year and since then my mom, sister, and mother in law have gotten Aura Frames as well! My kids LOVE seeing the photos, asking who is who in the baby images, reminiscing on vacations we’ve taken, and bringing up fun family events. Recently I had to get customer support for a frame giving us trouble and the customer service team was quick, thorough, and kind. We love our frame and recommend it to everyone!

Frame died randomly and thought I was completely at a loss. Contacted support after normal business hours and got a reply within minutes. They sent me a new cord at no charge which has since fixed the problem entirely.

The person at Aura Frames, Jakia, worked with me for several days to fix a problem with my ability to see all of my photos on my cell phone. This person never gave up until the problem was solved. That is true commitment.

My Aura frame packed it in suddenly about a month ago so I reached out to Aura for help after trouble-shooting myself didn't fix the problem. Aura promptly sent a cord which unfortunately did not resolve the problem. I was thrilled when I was offered a replacement frame which I have already received and set up. Thank you, Aura Frames. Your customer service is second to none.

My frames all of a sudden stopped turning on. I ran through the troubleshooting step and wasn’t successful. I email Aura and was told they weee sending out a new power cable to me free of charge. I received the power cable and my frame turned on! In a time where customer service seems to be luxuries of bygone days Aura stands out as a wonderful company that stands by their products. Love them!

Fantastic customer service from Faustine, when initial power cord was broken on arrival, reaching out to their customer support got a free replacement posted within 2 days and now working.

Our Aura frams quit working, so i contacted them via email and explained what was wrong. They sent me a new power cord which turned on the frame but was working intermittently. I contacted them again and they are replacing a new Aura frame at no charge. The warranty had just elapsed so I was really grateful for their quick response and to rectify the issues.

Our frame stopped working out of nowhere. I reached out and received a response the next day. Their team and I troubleshooted - and when that was unsuccessful they sent a new power cord. That did the trick!