AuraReviews of auraframes.com

Our Aura photo frame stopped showing our photos. I tried the online help. Then emailed. Within a couple of days a new power lead arrived. Problem solved. What a wonderful customer service. To go with a fantastic product. We can now see all our photos from our son in Japan and my sister in Portugal plus all the UK ones.

Faustine at AURA was terrific in helping me navigate problems ( user-driven, ie caused by me!) in resetting my password. It involved numerous question-filled and despairing emails from me and patient, clear, solution-filled responses from her. Best help desk ever ( and I need a lot of them). Thanks!you Aura.

Had an issue recently with quite an old frame. Contacted customer services who were super friendly and sent me a free power cable which fixed the problem. Very pleased, great customer service.

We were enjoying the frame - a new baby daughter. Then we had a problem. Aura (Kim was the agent) were very understanding and did an excellent job solving it for us. Thank you.

I just want to thank Hajar and Adam in customer service for the outstanding way that they dealt with a replacement lead for my Aura photo frame. I initially emailed to find out if they could recommend where I could buy one from and I was so surprised when Hajar replied and said they would send a replacement. I gave the wrong serial number by mistake and I emailed again and Adam picked up my email this time and he was just as lovely as Hajar and dealt with the matter straight away and I received my lead within a couple of days. This is so special to receive such service these days, it really does go a long way and I highly recommend the frames too, I bought two of them, and they are easy to set up and use and the quality is excellent. So everything about Aura is absolutely brilliant. But a special thank you to Hajar and Adam who are wonderful representatives for Aura.

We were brought an Aura for Christmas and we absolutely love it. So easy to update photos in the app on the go and the quality of the frame and pictures is fantastic. We also had a great customer experience- our Aura frame stopped working, the quickly identified the fault and sent us a new cable free of charge and the frame is back up running. Highly highly recommended

I usually don't write reviews on companies that I deal with, but just had to. Many people write negative reviews when something doesn't work or go to their expectations. Our grown children got together and bought us an Aura Photo Frame so we can see our Grandchildren growing up day to day or family outings. At first, I thought it was a gimmick, I started seeing photos added by our children and Grandchildren, and then started looking forward to getting new photos. I could sit and watch it scroll through...if I wanted to see it again, just scroll it back with the click of a finger. Wow! Then one day, it just went blank, a dark screen, it goes to sleep when the lights are off in the room, I turned all the lights on, didn't turn on. I checked all over for a power switch, none. I tried on line to find answers, finally talked with someone who after listening to me, said, "I think it's your power cord, what's your address?" 2 days later, in my mail box was a new power cord. I plugged it in and after a reboot, the frame came on and all of our photos are there. Thank you Aura! Barry Quinn Hamilton, Ontario Canada

I had a problem with a digital frame I purchased in the US, but even though I live in Italy where there's no customer service, they solved the problem and even sent me a part to get the frame working again! Exceptional after-sales service!!