Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
7 reviews
Atlantic Restaurant & Supermarket EquipmentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a supermarket and restaurant equipment company that is committed to exceeding our customers’ expectations. At our 50,000 SF showroom and warehouse, we have refrigerated display cases, freezers, walk in coolers, ice machines, gondola shelving, grills, fryers, charbroilers, ovens and many more restaurant equipment. We offer delivery and installation services. Financing is also available via partner companies.
Atlantic Restaurant & Supermarket Equipment (atlanticse.com) has 7 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
7 approved reviews, newest moderated first
They have a chat window in their site, nobody answers. Tried that several times. It's even available after their published hours, but, no answer. Call during regular business hours and you get a recorded message that you have reached them after normal business hours. I would not trust this vendor at all.
By Bradley G.
Great prices, a huge selection, and super fast shipping. The website is really well organized, so it was very easy to browse and quickly find the exact equipment I needed. If you run a restaurant, deli, or any kind of food business, this is definitely a place worth checking out. Highly recommended!
By Mary
I bought a brand new meat case and only having trouble with it. They tried a couple of times to get it repaired but couldn’t get it going. I’ve lost thousands of dollars from this. I tried calling a bunch of times but I just keep getting the run around. Don’t buy from here or you will loose your money if there any issues with it
By Erik S.
Response from Atlantic Restaurant & Supermarket Equipment· Mar 10, 2026
Thank you for taking the time to share your feedback. We are unable to find you in our customer base, but we are truly sorry to hear about your experience, as this is not the level of service we aim to provide. We would appreciate the opportunity to better understand what happened and see how we can assist. Please feel free to contact us directly by phone, through our Contact page, or via our social media channels. Our team would be more than happy to review your case and work toward a resolution.
This is a review for everyone to be advised of Atlantic equipment service. The repeated delays, missing equipment, and extremely poor customer service I have experienced regarding my order, which extended into its fourth week resolving in the 5th week arrival without proper delivery or resolution. Over the course of this delay, I have called your company multiple times seeking accurate and timely information. Each time, your receptionist, Lourdes, has been unable to provide meaningful updates and has repeatedly stated that “management is in a meeting.” On multiple occasions, I was explicitly told that a manager would return my call or follow up via email. That follow-up never occurred — not once. This repeated pattern strongly suggests a lack of intention to respond or provide accountability for the failures surrounding my order. Additionally, my sales representative, Stephan, has been dismissive, sarcastic, and unprofessional when addressing my legitimate concerns. Rather than receiving clear answers, I was met with jokes and condescending remarks, which is unacceptable given the seriousness of these delays and their financial impact on my business. I was originally told that my equipment would be shipped and arrive the same day. I was later told it would ship Tuesday or Wednesday of the following week. Then I was informed on Thursday that it could not ship until Friday, with an additional 2–3 days for delivery. None of these changes were communicated proactively. Instead, the information provided to me was inconsistent and misleading, forcing me to repeatedly call just to get basic updates. Most concerning of all, a critical condensing unit was completely missing from my order, which resulted in an additional two-week delay. This missing component was only shipped after I personally called to ask why nothing had arrived after two weeks. This leads me to believe that my order was either overlooked or not properly tracked until I intervened. Had I not followed up, it is unclear how long this issue would have continued unresolved. These failures have directly delayed my business operations and caused unnecessary stress, financial strain, and disruption. Reliable communication, proper order management, and honest delivery timelines are basic expectations when placing an order of this size and importance. Unfortunately, none of those standards were met. I am deeply disappointed by the lack of professionalism, accountability, and follow-through demonstrated throughout this process. I strongly advise future clients and current clients to stay away as they will cause your business to delay in any operation aspect you expect
By Jenny L.
Response from Atlantic Restaurant & Supermarket Equipment· Feb 9, 2026
Hi Jenny, Thank you for taking the time to share your feedback. Once we were informed by the manufacturer that the low-velocity evaporator fan was unexpectedly delayed, we contacted you right away and provided two options: wait for the part to arrive the following week (with upgraded shipping at our expense), or cancel the order due to the unforeseen delay. You chose to wait for the special-order fan, and we refunded $100 to your account as a courtesy for the inconvenience. Prior to learning of the manufacturer delay, we kept you informed of the expected shipment timeline based on the information provided to us. We regret that this delay impacted your operations and understand how disruptive that can be. This specific low-velocity fan was a special-order item (Non-Stock Item), which limited replacement options once the delay occurred, but we did our best to present solutions as soon as we had accurate information. We sincerely apologize again for the inconvenience and appreciate your feedback, as it helps us improve communication and coordination moving forward.
They guarantee a quality and arrival date for equipment but don’t deliver on there words. Service and management need serious training. I would stay away, price is very affordable but you don’t want to spend your time dealing with bad quality, item not arriving and bad service
By Angela L.
Response from Atlantic Restaurant & Supermarket Equipment· Jan 28, 2026
Thank you for taking the time to share your feedback. We are unable to find you in our customer base, but we are truly sorry to hear about your experience, as this is not the level of service we aim to provide. We would appreciate the opportunity to better understand what happened and see how we can assist. Please feel free to contact us directly by phone, through our Contact page, or via our social media channels. Our team would be more than happy to review your case and work toward a resolution.
Atlantic stocked our entire kitchen and made the whole process easy. Pricing was very competitive and the sales team was friendly and helpful. Ask for Stephen, he really knows his stuff.
By Jessica J. L.
I bought a walk-in cooler from them and I’m very satisfied. Good quality, smooth installation, and fair pricing.
By Alex B.
