Medline Industries Inc.Reviews of athome.medline.com

Unless ordering a food item or something like that (which are all overly priced) do NOT order from them. I needed a blood pressure cuff. I looked and compared to CVS and other stores you can use your insurance OTC/FSA cards at, Medline was actually fairly priced. I got the item pretty quick. I've been checking my BP and it's been showing abnormally high numbers. It's a wrist cuff so after about 5 days I decided to watch some videos online to make sure I was using it properly. The doctors all said wrist cuffs are known to be inaccurate so I pulled out an old one I have and checked it- it showed a normal reading. Home arm machines are uncomfortable and it's why I was hoping the Medline wrist one was better. I Contacted Medline- they said they don't do returns and they transferred me to my insurance company. When I talked to them they said I had to talk to Medline. 2nd employee at Medline again said they don't do returns I needed to talk to HAP. Then she did say they can return it for the same exact item if it's defective but that is the only option. She had a huge nasty attitude about it so I said forget. I worked in C/S for several years, I think the proper way to respond would have been to say "I'm sorry to hear that the product is defective, we can exchange it out for the same one for you" or even "these are our options" before even saying anything else. I will never order anything from them again. Absolutely terrible.

No STARS! But this makes you give a star! Customer Service is really bad! Hard to find a number or valid email address to reach a representation for assistance, help and/or resolutions! My order did not deliver due to the name in the address being cut off! O, the Customer was blamed for that when I literally entered the full address! And no one will contact me about a refund! I just have to wait to see the credit! No phone call, no email, nothing to keep me updated on next steps or that the credit has been issued. Horrible! Anytime information is missing, there should be an error message to appear to indicate something is missing like most sites have! That's how I know it could not have been my mistake!

I bought a $50 heated throw blanket and it's not worth $10. It does not heat up much at all even at it's highest setting. It only gets a bit warm in a very small area. Pharmacy and Medline both doesn't stand behind this product. I would NOT RECOMMEND anything from Medline.

I was delivered a brand-new standard wheelchair. A day or two after delivery, I was attempting to make an adjustment to the footrests on the wheelchair by removing one of the screws on the device. The screws are not high-quality stainless steel, but are probably soft zinc screws. The Phillips screw was torqued down so tightly that I had to use a power screwdriver to remove it. I was able to remove the screw after repeatedly difficult attempts. Doing so, however, compromised the screw head. I called Medline about getting a replacement screw. I sent a picture of the screw as requested by Medline. When filing the warranty claim, I asked Medline if they would send a few screws as replacements since the zinc screws were so inferiorly manufactured. The Medline customer service agent said she could only send one screw per warranty claim. I thought to myself that this Medline policy was terribly inefficient. It only took about a week for the replacement part to arrive, but when it did, it was packed in a huge cardboard box. Upon opening the box, I discovered Medline had sent new two complete footrest assemblies, not a replacement screw. I now have to try to remove the soft zinc screws again without damaging them. I am back to where I started. Medline has an incredibly ineffectual and imprecise warranty claim process. While I appreciate the spare parts that were sent, the methodology that was used did not solve the pertinent problem.

These are products of the worst quality, and compared to other stores, they are three times the price. Their quality is terrible, and they take advantage of elderly people like us who buy their products using a card given to us by the clinics.

They ship orders short and when you contact customer service they call you a liar and will not reship missing items you pay for

The prices are 4 to 10 times more than the retail cost. This is a complete rip off of the poor. We ordered Jergens lotion 32oz without checking the retail price. Medline cost was $27.00. We looked at the retail price $10.00. Their Q-tips are $7.00 for 300. We got on Amazon 1000 count for $6.22 free same day delivery. This is not fair or kind. One more way Blackstone and other conglomerates are gouging the poor. The TP is $2.00 per tiny roll. You get 50 giant rolls at the big box stores for $22.00. That's .44 Cents a roll. These guys are taking the money and running.

This is a major rip off of medical money. Everything is at least twice as much money as it would cost at a supermarket. It's mostly generic stuff and hardware and wearables rarely fit and are non refundable and returnable. This is basically misuse of Medicare Medicaid money and the money just keeps the company going without regard to customers. I could get more at a local pharmacy with half the money allotted by my insurance.