At HomeReviews of athome.com

Item ordered online and delivered [at an outrageous cost] had a flaw. Requested a new one be sent out at no cost to me and I would then send back the flawed item after received the replacement also at no additional cost to me [provide me with a return shipping lable]. NOT POSSIBLE??? I could drive to nearest store [not close ] to return and reorder paying for shipping and then let them know I returned the other and then they would reimburse my shipping?? No way I am trusting I would ever get that shipping refunded. Also offered a 20% credit which given the original cost of the item was minimal but I grudgingly accepted that offer. Now let's see if it actually is processed. Additionally there is no mechanism to actually speak with a customer service representative.

I ordered and paid for an advertised 8x10 rug and a suggested 8x10 rug pad. The rug arrived and was 7'10"x8'11" but the rug pad was 8x10 as advertised. When I pointed this out to customer service, I was told rug sizes are an estimate, they weren't going to make it right, but referred me to their return policy if I wanted to return it. No apology or anything. Never getting my business again.

The quality of the products is fine, but there is no way to speak to anyone regarding your order. I ordered online, and when it didn’t arrive I started looking. Email them is the only way, not good.

Found a table on their website that I wanted so I went to the store in Cypress, TX and walked the entire store trying to find someone to help me, however there wasn't a single person on the floor. The only people working are the cashiers. I walked out and won't go back.

Do not shop here scams through returns 90days for return being insider perks member just lost good customer.

First time here. Not my typical retail hangout but I had to pick up a few items for thanksgiving. I asked 3 different women and not one NOT a single person knew where I could find the two ceramic serving items I was looking for. I showed the photos. I was directed to half the football length of the building to a corner w garden stuff. I asked a third lady and she told me — oh they must just be out of them—- thanksgiving serving two weeks before thanksgiving. I decide to search myself and walked around one isle and found two of the items - eye roll Than at checkout I asked the lady if she was sure that was enough — sheet of paper— to wrap the ceramic items. As I hear the ceramic dishes clanging - eye roll

They said I picked up my order at the store even though I haven't gone to pick it up yet. The online support can't seem to get in touch with the store so they say they can't do anything about it. The store doesn't seem to know what to do either. Now I may have to go through my credit card company to get a refund