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Atera - Full-Stack IT Management Reviews | Read Customer Reviews of atera.com

Internet & Software

Atera - Full-Stack IT ManagementReviews of atera.com

250 West 34th St, Fl 3, New York, New York

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The Fair Hearing score

3.7/ 5

Average

71 reviews

Atera - Full-Stack IT Management3.7Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Atera - Full-Stack IT Management

The Best Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, patching, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. And now - Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action: (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.

Atera - Full-Stack IT Management (atera.com) has 71 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: atera.com
Website: atera.com
Category: Internet & Software
Location: New York, New York
Listed on The Fair Hearing: 2026

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Atera - Full-Stack IT Management reviews

Showing 16 reviews with 1 star · Clear filters

Feb 11, 2026
Got a mysterious charge from Atera
Got a mysterious charge from Atera, no invoice, no breakdown of charges. Emailed ar at atera.com at 7:45 this morning and as of 3:05 this afternoon NO RESPONSE on what the charges were for.
By CTWL
Response from Atera - Full-Stack IT Management· Feb 11, 2026
Thank you for bringing this to our attention. We take billing transparency very seriously, and we understand how unexpected charges or missing information can be concerning. Our team has already reviewed your case, and your account representative is reaching out directly to clarify the details and make sure everything is fully explained and resolved. If there’s anything further you need in the meantime, please feel free to contact us at- https://www.atera.com/contact-us/ and reference this review so we can assist you promptly. We appreciate your patience and the opportunity to address this. — The Atera Team
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Aug 27, 2025
5 Days or you lose access
August 25th 2025 emailed to say we have 5 days to update the Atera Agent on all 900 of our machines or we lose remote access and monitoring of the devices. This says everything about Atera and how they operate as a company. Ignore the endless marketing drive - the product is not fit for use. Use better alternatives out there.
By Arran
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Aug 10, 2025
Please stop spamming while seing my…
Please stop spamming while seing my movie
By Romain D.
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Jul 22, 2025
Avis négatif !!!
Avis négatif et publicités insupportables et envahissantes !
By Tib M.
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Jun 16, 2025
Die Software an sich ist Super nur das…
Die Software an sich ist Super nur das Support Team ist wirklich grauenhaft. Mein Account wurde gesperrt, weil sich meine IP-Adresse geändert hat, nach dem ich mich verifiziert habe, verstehen die Mitarbeiter vom Support nicht das ich mich mit meiner alten IP nicht mehr anmelden kann. Wir haben uns jetzt für eine andere Software entschieden.
By Ömer
Response from Atera - Full-Stack IT Management· Nov 17, 2025
We appreciate you taking the time to share your experience. At Atera, security and compliance are top priorities, which is why we have safeguards in place that may occasionally flag unusual activity, such as a change in IP address. While these measures are designed to protect our customers, we recognize that in your case, they created an unexpected challenge and the support you received did not meet our usual standard. Your feedback is extremely valuable to us. We’ll be reviewing this internally to ensure that our support staff are better equipped to handle these kinds of situations with more clarity and efficiency.
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Aug 1, 2024
very unreliable
very unreliable, devices go missing in the console so very dangerous to use when managing at scale. Scripts are unreliable and the support gradually gets worse as years go by. The account managers are impossible to get hold of and the web dashboard gets worse with each iteration. AVOID AVOID AVOID!!
By Ben P.
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Jul 17, 2024
2FA Zwang mehr muss man nicht sagen.
2FA Zwang mehr muss man nicht sagen.
By Ein guter M.
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Mar 31, 2024
This is an Israeli company that seems…
This is an Israeli company that seems to be politically involved as they ban their services in the countries that Israel or US puts on sanction lists. They literally block these countries so if you sign up for the service in another country of your residence, but then travel they just ban all IP addresses of the countries on the saction list. Their response to my query about the above: "Upon checking further on this matter, Atera may not allow access to Lebanon due to Israel 1939 act of terror law and this is also one of three investors of the company itself."
By Art
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