Rating: 1 star (would give 0 if possible)
⭐ 1 Star — I would give 0 stars if possible. Very disappointing experience with Associated Bank. I opened two business accounts at the Glenview branch on July 29, 2026, based on a promotion the banker offered me: deposit $5,000 per account and receive a $400 bonus per account. I deposited $5,000 into one account and $4,900 into the other. 1. They froze my accounts. I could not access my own money for about a month. No one clearly explained why. 2. They closed my accounts without a clear explanation. After I filed a CFPB complaint, I received letters stating that they can close accounts "at any time for any reason." That does not explain what happened to me as a customer. 3. They refused to honor their promotion. I was promised $400 per account, but after the accounts were closed, I did not receive the $800 in promotional bonuses I expected. 4. Terrible communication. I called the number they provided three times—September 8 at 3:33 PM and 5:26 PM, and September 9 at 9:48 AM. I left voicemails and never received a callback. 5. Problems with Zelle. I previously had my personal account frozen after receiving Zelle payments. whay you offer zelle service if you froze the acounts if the people are using zelle.. After closing that account, my phone numbers and email remained blocked from receiving Zelle payments. I was told that opening business accounts would fix the problem, but it did not. I have never experienced this kind of treatment with another bank. Bottom line: I am extremely disappointed with Associated Bank. My experience involved frozen accounts, poor communication, and a promotion that was not paid as expected. I would not recommend this bank to other business owners or personal banking.
By Emanuel B.