ARTSABERSReviews of artsabers.com

Affiliates are not respected Artsabers profited from the orders I referred but never paid a cent in commission. Worse, they completely ignored all follow-ups. This behavior is unprofessional and shows a total lack of respect for their affiliate partners.

After reaching the required sales threshold, I submitted a payment request as instructed. But there was no response at all. No email replies, no support, no accountability. Truly disappointing!

2025-05-15 Afternoon Finally got an email and confirmed the order and will see if the product will ship to my home or not - will update u all 2025-05-15 Mornig: Purchased on tuesday night May 13 from Canada and showed order # and will send confirmation to email and also asked to click to reset password and after click nothing had happened and no confirmation send until today May 15 and use the same link to check the status of the order - guess what - no order # and called bank and bank said money had been paid!!! Emailed support on Tuesday and got replied on Wednesday and said will resent the confirmation # to email but wait for 1 day - until today - no email Is it take a whole day to sent? I am wondering now if this web site is legit or even this company?? Just send another email with the photos that I cropped from the web site to them and see if there are any reply - if not for my child, I will never buy anything from a site that I dont know Now I will wait and see and would like to share with you all......

I purchased the Setelle Shan staff from Artsabers back in February of this year, and I’d like to share my experience. The shipping was quick. I received the saber within a week and a half, shipped from Hong Kong. Out of the box, one of the hilts buttons were defective. I contacted Artsabers requesting help. Their responses would come once every 24 hours or so. They sent me instructional videos so I could try to fix the saber myself. After disassembling the saber, I discovered that the upper portion of the chassis, which has the button board, was defective. A piece of plastic had broken off from the inside along with the retention screw that holds this part of the chassis in place. I took videos of this, and sent them to Artsabers. Again, having to wait 24 hours for a response, they sent me a photo of the chassis asking me to look for missing screws. At this stage, I requested an exchange, or a refund. They did not respond this time. So, I left a comment on a review of this specific saber. The YouTuber was kind enough to contact Artsabers on my behalf. i did not ask him for help, but he did anyway. I received an email from Artsabers informing me that they would send a new chassis. This of course would require me to re wire the top part of the chassis to the emitter. In my opinion, this was unacceptable. I responded requesting an exchange. Their response, again a day later, provided me with contact information for a repair man. They do not pay for shipping. So I had to ship my saber off to have it repaired. It was just returned to me the other day, after a month turn around. Not once during my email exchanges with Artsabers did they apologize, or take accountability for their defective product. Not once. If it hadn’t been for a kind YouTuber, I would have been stuck with a $350 paper weight. What do you guys think of this? Based on my experience with Artsabers, I would not recommend them. Thumbs down.

My first order of 2 lightsabers, placed a few months ago, arrived fairly quickly. However, the gyroscope in one broke after just a month. Their support has been completely silent for an unacceptable amount of time and refuses to respond. Second issue: after they updated their website, they wiped out all order history along with old accounts. They flat-out refused to restore anything, showing zero respect for their customers. Another issue: due to a glitch on their site (which they fixed within 30 minutes), I was able to apply multiple coupons and place an order for $0. I received full order confirmation. A few days later, they canceled it without any explanation. Instead of owning their mistake and standing behind their system failures, they chose to silently delete the order like nothing happened. This company clearly has no integrity, no accountability, and no respect for its customers. Avoid them unless you’re ready to waste your time and money.

After having a positive experience ordering from Artsabers, I was contacted with an offer to leave a review on a few sites with proof to get a free mystery lightsaber. I saw the offer and said sure, I'll leave a review detailing my experience which was, apart from wrong information regarding a question and long shipping time (which was disclosed to be fair) positive. They asked me to leave a review on Trustpilot, Google, Froms and Facebook, which I did, and sent them the submission proof on their review and company mail. No response for 10 days until I said I would go public with our exchange, when they responded by telling me to send them my full name, shipping address and phone number. That was on April 29th. Today is May 24th and I have sent them multiple mails trying to reach them to no response, giving them the benefit of the doubt that they would deliver on their promise. I have no problem with me not getting the free lightsaber, I don't care about it, but it is the principle that infuriates me to no end. Why promise something that you will not deliver on. Maybe they think people will forget and leave the positive reviews, and I am here to warn people not to leave them as they will get NOTHING! Worse than that, it is their abhorrent costumer support that bothers me. They did absolutely nothing to help a costumer that did not spend a small amount of money on their merchandise, actively ignoring me contacting them about something THEY SENT ME. Also the merchandise they sell is probably not theirs as I have suspicions they are dropshippers which doesn't make them stand out in the slightest in the current market. I would recommend shopping in an alternative lightsaber shop, as they will deliver, but if any service is needed, it will be wrong or non-existent.

DON´T BUY FROM ARTSABER. The service is terrible, one of the most bad services which I experienced in the last several years and this even under new management. They delivered a wrong lightsaber and nobody of Artsaber is willing to help even they just ignore the mails. In the meantime I found out, that Artsaber is just a dealer somewhere (a drop-shipper), collecting orders to high prices (yes, very high, you can get this saber for much less from other drop shipper) and then the customers get the delivery from China. Beside this they are criminal acting because they claim to be a company in UK which IS NOT the case!!! Also DON´T BELIEVE THAT ALL COST ARE PAID - IT IS NOT !!! even some bloggers on youtube claim this too (even they know the truth). My order was over 800 USD and because over 800 USD I must pay additional a duty.

Website says processing time 1-3 days, it’s been a week and a half and the item still hasn’t had tracking posted. I sent an email asking about it and it’s been ignored for over 3 days. There are other much better saber companies to give your money to.