Artificial Grass MastersReviews of artificialgrassmasters.com

Response from Artificial Grass Masters· Oct 22, 2018

We apologize for the inconvenience if we haven't already. We would like to come out and make sure that your grass is in good condition. Customer satisfaction is important to our team and we want to make sure that we take care of all of our customers who have supported our business. We would love to reconcile the situation. Please feel free to give us a call and we will make sure you are taken care of right away.

Response from Artificial Grass Masters· Oct 22, 2018

Thank you for supporting our business. Things are growing and we are constantly working hard to improve the way we do business to better support our home owners. We back all of our products and service with quality warranties to ensure customer satisfaction. We're here for you and if your project needs attention we would like to come out right away. Please contact our office so that way we can address your matters immediately.

Response from Artificial Grass Masters· Oct 22, 2018

Thank you sir for your review, as of recently we have changed the way we do business. Our quality control team ensures a quality installation by conducting a final walk around with the homeowner to address any concerns or complaints. We understand that this may not apply to your project but we have realized that we're not perfect and we have taken action to better serve you and future customers. If you ever need anything please feel free to give us a call.

Response from Artificial Grass Masters· Oct 23, 2018

German, Like we told you when we started and we will stand by it today, "If you ever have a concern please feel free to contact us."Like you requested we completed the task's you deemed areas of concern. If you would like us to come out and revisit your concern then we would be happy to come out and see you. Please call the front office and schedule an appointment for us to come out to visit with you.

Response from Artificial Grass Masters· Oct 23, 2018

Donald you are covered by your warranty shall you get any sink holes. So Please contact the office and we will come out and square you away immediately.