AromandaReviews of aromanda.com

Response from Aromanda· Mar 21, 2026

Dear NNolan, Thank you for your feedback. We're sorry to hear one of your items hasn't arrived yet. If you can email us at [email protected] with your order number, we'll look into the tracking and make sure it gets resolved. As for the sizing, we offer exchanges and our support team can help you find the right fit. Best, Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Vee, Thank you for your feedback. We're sorry for the delay in getting back to you. We respond to all emails within 24 hours at [email protected]. It's possible our replies ended up in your spam or junk folder. Please check there and if you still haven't received anything, email us again with your order number and we'll take care of your return right away. Best, Aromanda Team

Response from Aromanda· Mar 21, 2026

Dear Kimberly, Thank you for your feedback. We're sorry to hear about your experience. We take product quality seriously and we do respond to all emails at [email protected] within 24 hours. We weren't able to find any messages from you in our system. Please try reaching out again with your order number and photos of the issue and we'll make sure to get it resolved for you. Best, Aromanda Team

Response from Aromanda· Dec 20, 2025

Dear David, Thank you for your feedback. We're sorry to hear the AromaCore wasn't the right fit for you. The device is designed to provide gentle spinal decompression and works best when positioned correctly on the lower lumbar area, as outlined in the included user guide. Results can vary from person to person depending on positioning and consistent use. Our support team responds to all emails within 24 hours. We checked our records and were unable to locate any recent messages from you. Please check your spam or junk folder in case our reply landed there. If you're still having trouble, please resend your request to [email protected] with your order number and we'll be happy to assist right away. Best, Aromanda Team

Response from Aromanda· Dec 15, 2025

Dear Allan-Terri, Thank you for your feedback. We'd like to clarify that our website states a 6–10 business day shipping timeframe after processing, not 4–5 days. After checking our records, we were unable to locate any order under your name or email. It's possible this purchase was made through a different seller. If you believe this was placed with us, please reach out to [email protected] with your order number so we can look into it further. Best, AROMANDA Team

Response from Aromanda· Dec 11, 2025

Dear Brian, Thank you for your feedback. We checked our support system thoroughly and were unable to locate any emails under the name or details provided in your review. Our support team responds to all customer inquiries within 24 hours, so if you did send multiple emails as mentioned, they may have gone to our spam folder or been sent to an incorrect email address. Please reach out to us at [email protected] with your correct order details, and we'll be happy to assist you with return instructions right away. Best, Aromanda Team

Response from Aromanda· Dec 8, 2025

Dear Customer, Thank you for your feedback. We're sorry to hear about your experience. We checked our records and see that your order was delivered within our standard 10-14 business day shipping timeframe on November 25th, which aligns with our shipping policy outlined during checkout. Regarding the product materials, all AromaCore devices include comprehensive setup guides and detailed instructions for proper use. Many customers find that following the included positioning guide and daily routine instructions (as outlined in the setup materials) significantly improves their experience with the device. Our support team responds to all inquiries within 24 hours. If you haven't received responses to your return requests, please check your spam/junk folder, as our replies may have been filtered there. You can also reach us directly at [email protected] with your order number so we can locate your account and assist you properly. As stated in our return policy, return shipping costs are the customer's responsibility, which is standard practice for most online retailers. However, our team is always happy to work with customers to find alternative solutions when possible. Best regards, Aromanda Team

Response from Aromanda· Dec 7, 2025

Hi DeDe! Thanks for your feedback. We're sorry to hear about your experience. It sounds like you may not have followed the included setup instructions that come with every order, as customers who use the device according to the detailed guide typically sleep comfortably and see great results. Our support team responds to all emails within 24 hours, so please check your spam folder or resend your request to [email protected] with your order details so we can assist you properly. Best regards, Aromanda Team