Aroma360Reviews of aroma360.com

Poor customer service. Never called on the day/time of appointment. I want to cancel the damn monthly scents!!

I just want to cancel my subscription because it’s $131.00 per month and I have more scents then I’ll ever need at this point. However, YOU CANT cancel!!!! It’s a nightmare. You waste hours looking for how to cancel and then chat to cancel and after long explanations and requesting the chat not goes MIA. Don’t waste your time! I’m calling my bank to have this canceled on their end so I don’t get hit with auto payments to them. UGH

Over the holidays I responded to an Aroma360 televised advertisement featuring Shark Tank’s Daymond John. Shortly after ordering the Aroma360 Mini Diffuser I was contacted by an Aroma Representative, Dania. She offered me a 2nd diffuser for “free” and a monthly subscription of $75 for a larger size of fragrance oil. In order to participate in this offer, I had to digitally sign a form resembling a finance contract. Immediately, I advised her that I was not interested in financing a product, she assured me that I was not signing a finance agreement and that the system didn’t have the correct forms! Red Flag Alert! She continued to assert that it wasn’t a finance agreement and against my better judgment I trusted the young lady and signed the contract. Later upon reviewing the agreement, I discovered that Dania lied to me and I had signed a finance contract for in excess of $2000! There was no full disclosure of these details during my conversation with Dania! I relayed my concerns and disappointment to another Aroma360 representative. She assured me that these conversations are recorded and that a supervisor would review my interactions with Dania on 11/30/2022. As of this date no one from Aroma360 has responded; calls and emails to customer support go unanswered! No resolution to my complaint! I have returned the second diffuser and cancelled the monthly subscription. Regrettably, I am committed to a finance agreement and must pay the remaining balance! Buyer Beware of Aroma360’s scam tactics of enticing customers unknowingly to a finance transaction!

Fraud ⚠️ alert! As soon as I sent in an inquiry via email to sign up for a monthly subscription, a sales representative called me right away. However, as soon as I received my Museum 360 diffuser, I noticed that the bottle for the oil arrived with a dent in it AND the big hose that you put in the HVAC system was MISSING from the shipment. It had been a complete nightmare getting someone to respond to my emails. When tech support finally responded, he states that he would have the part mailed to me and have a representative call me back since I had other issues. Needless to say, I have not heard from anyone. The items sold are expensive, yet cuatomer service is subpar! They are scammers! All I want to do at this point is return everything and forget about this nightmare! **************************************** update- after having such bad experiences, I was able to find a represntative that was extremely helpful (2 actually)...therefore, I am editing my review. We will see how this goes moving forward. I now have faith in the company. However, should not have had to go through this to get somoene to help me. Hopefully it will remain this way. I am greatful for the representatives that were so attentive and helpful 🙏🏾. You are truly appreciated. Thank you making this situation right! *************************************** 4/11/23 UPDATE So, the missing and dented parts arrived, only to find put that the diffuser itself is not working! I have been trying to get tech support since last week. Once again, I am beyond frustrated. I was told someone would call me within an hour yesterday, and of course, no one called me. I stayed at home on my birthday waiting for someone to call me. I didn't want to miss the call, and no one called to assist me the issue with the museum. Save yourself the headache. Do not purchase anything from this company. You will give yourself a headache trying to get someone to help you. They are only responsive when they want you to sign up for a subscription!!

DO NOT ORDER from them! It's been a nightmare. Returned the unit only to find out that the subscription isn't canceled. They are sending me bottles that I did not even select the scent. No idea who did. Worst customer service ever. DO NOT USE THEM!!!!!!

A total nightmare. I have been extremely disappointed with Aroma360's service. They installed a diffuser in my home illegally, not once but twice (sending the same technician both times) creating a fire hazard for my family. Based on this I cancelled my subscription in November and despite confirming my subscription cancellation the very next day, they continue to charge me and send unwanted products. It was only once I contacted the better business bureau in February that an Aroma360 rep reached out to me and explained they had actually confirmed my cancellation (from November) in error. Communicating via the BBB (this is the only way they respond) I have provided them with a document from a licensed electrician stating that their installation was not aligned with National Electrical Code, including photographic evidence and they still won’t cancel my subscription so I’ve had to hire a lawyer to support me with next steps. No scent is worth this.

I bought the Davinci360 diffuser, a big mistake, and a piece of junk. You're better off with $15 plugin diffusers. For starters, it's too noisy, they claim it can cover 400-600SF, barely covers 100sf. The quality of the fragrance is nothing to even talk about. It's overpriced and overrated. DO NOT BUY.

Not only were all the products absolutely inadequate, especially for this price point, but trying to access professional and attentive customer service to help navigate a return and refund process is a nightmare. All the scents I purchased seem to be extremely watered down scents and frankly, all seem to smell sour? Additionally, the diffuser, on the strongest setting, doesn't put out any real scent at all. Again, completely ineffective at providing the service claimed especially at this price point. Then, when I attempted to contact customer support about the returns process I was bounced around to multiple people (with massive time delays between responses which required me to "hunt down" the support) who all gave different answers for what steps I need to take for the return/refund or would just completely ignore my very clear requests for support on how to return the product. It's my experience that their goal is to push out the time with these delayed responses and bouncing around to "run out the clock" on their 30 day return policy. I legitimately tried my best to chase down emails, contact all sources I could get access to (ex: social media accounts) for any sort of professionalism and customer support but I have only continued to be met with "ghosting" and a total lack of support. For hundreds.... hundreds of dollars spent on their price points, it's ABSOLUTELY unacceptable behavior from a company. BUYERS BEWARE, you WILL get defective and ineffective products that do not deliver whats advertised and you will be stuck with spending an insane amount of money and nothing to show for it because this company completely abandons their customers to intentionally run out the 30 day return clock. DO NOT BOTHER with this company, please! No one should be treated so badly as a customer.