Aroma360Reviews of aroma360.com

Waste of money. Spent $500 each on 2 diffusers. Both have been replaced and each of those replacement diffusers also stopped working. That’s 4 machines in total. Now they stopped offering it and want more money to upgrade the machine. Will not be doing this. The scents are amazing but I recommend saving your money on the machine and only purchasing the oils to use in a cheaper diffuser

I bought the Aroma360 and it's already not working. Trying to reach someone to help me with this is nearly impossible as they give you the run around. The scents you order are on auto delivery and are about $70+ dollars a month. Useless product with horrible customer service and faulty product that works for 2-3 mos. then stops working. Instead of CS offering to send you a new one they give you the run around. The fact that you're paying $70+ for an oil for this faulty machine is absurd. BUYER BEWARE! DO NOT BUY THIS PRODUCT! IT'S A TOTAL SCAM!

Product is great although I'm sure there are cheaper options available, but the customer service is absolutely HORRIBLE. We had a lost credit card and I ordered new ones, thankfully I had because I noticed we were being double charged $126.91 & 124.89. When I first spoke to the rep he assured me it would be one monthly charge of $124.89. I called to find out what was going on and they said that I had subscribed to "Sub & Save"? I hadn't. At this point I was overcharged $535.42 this was in October. The initial rep named Kiara was great and kept me updated throughout the entire process, she apparently left. They let me know I had to ship back 4 bottles of oil, which I did the same day the sent me the FedEx shipping label, January 3rd. Two weeks pass, no refund. Call again, they never got the package. Said the handler attempted delivery but the business was closed. They agreed they would still refund me the $535.42 on January 17th. No word. Called again the following week, didn't answer. Emailed, nothing. Spoke to a manager, Dianna, Feb 13th or 15th and she said she would be mailing me a check for that amount and sending me a tracking number. Never got the tracking number OR the check and it's been two weeks. I've called & emailed multiple times of the past week Feb 22nd-28th and no one ever picks up. Finally got ahold of someone today, the 28th, saying "well she should've mailed it. I'll leave a message for her I can't transfer to her direct line." They have told me this on a few occasions. At this point I'm pissed. I've had more than enough patience through the whole process. I get it, things happen, but if you owe a customer money because of a mistake on the company's part then don't follow through on getting it back to them, I'm done. Do not buy anything through this company if you get overcharged it's almost a guarantee you'll never get the money back or it'll take 4+ months to have it refunded.

Before anyone becomes acquainted with this company, please read the reviews and be aware of all the parties involved in the process and the binding agreement. My experience with this company is practically identical to the 1-star reviews. After speaking with the salesperson who introduces the product, communication ceases between the buyer and the rep. If you decide to cancel your subscription, you won't hear from the salesperson anymore. Even when you request his information from the company, all parties halt you from speaking to him. Of course, I canceled my subscription and underwent a lengthy dispute. During the cancelation, I voiced my concerns with customer service. Without the sales rep, it becomes your only source of communication with the company. However, this department did not put in as much effort to meet my request and attempted to resell the merchandise back to me. The customer service rep I spoke with offered to lower the monthly expenses and shipped the product even when I advised her not to do so. I told her "no" eight times, but the rep shipped the product anyway. Then, she requested I "give the product a try" and ship it back once I've used it. When I received the package, I sent it right back unopened. Finally, my refund arrived... just to learn it is partially what I paid. The initial payment is NONREFUNDABLE which was NEVER discussed by any of the representatives or the salesperson who sold the product to me. The salesperson also failed to mention all the PARTIES involved in this agreement and advertised the product as though the agreement was between the seller and the buyer. Nope, the salesperson runs a soft inquiry onto your credit to qualify the buyer for a monthly loan agreement with ANOTHER company across the seas. In order to finalize your refund, the loan has to be approved by this foreign company, which the rep failed to relay to me. This company is deceptive, and the staff are not trained to handle cancelation calls. If you have made it this far and still decide to go through with the process, keep in mind from other reviews, that the device is faulty or malfunctions after x amount of time. There are NO replacements and NO refunds once the product has been opened or used. Do not confuse one legal agreement with the other company's agreement. According to one of the staff I spoke with when I expressed my concern, "reading is fundamental". So, it is in my best interest to do the reading and educate others through my experience so we may all benefit fundamentally. Avoid this company.

I ordered the 10 piece sampler kit and a mystery gift to test out the fragrances before making a commitment. I received a 5 piece sampler and no mystery gift. Trying to contact CS is a nightmare. I filed a complaint with PayPal and was just refunded my money today. Do not do business with this company. Sorry and good luck for anyone who actually spent money with this company.

DO NOT BUY FROM THIS COMPANY!!! I bought the Wireless Pro and some insanely priced oils. It worked for a few hours, one time, and never worked again. I contacted customer service, who just kept telling me to troubleshoot it, which I did. When I finally got a tech appt., they told me it was out of warranty and had the AUDACITY to try to sell me another one for a “discounted price” of $150. I’ve tried contacting them every possible way. Now I have this useless $300 piece of crap. What a scam, I wish I had read the reviews before I bought this. I’d give it zero stars if I could.

Worst company I have ever encountered to date. Predatory sales techniques are used to confuse and trap costumers into a financial agreement for scents for their homes. Who would knowingly finance a fragrance product for the home. I wasted so much time on this Company. They truly need to be shut down. They make it incredibly hard to reach them and even harder to cancel the service. The management and sales team should be arrested for taking as advantage of people and wasting their time.

I bought the aroma360 last year in May 2023. I didn't use it much because I was out of town. In November of 2023 the unit has a LOUD HMMM. I tried to call the customer service line and it tells you to email them. Basically, NO SUPPORT. I did email and receive a message that I could buy a new one that the current one that I have is out of warranty. This unit cost $299 and they can't guarantee it even a year. DO NOT BUY THIS HORRIBLE PRODUCT. IT WON'T LAST. Avoid the sexy commercials of carrying the aroma360 to the pool and save yourself some money.