Aroma360Reviews of aroma360.com

Terrible customer support. I have two of my offices scented with Aroma360 devices. I ordered some room sprays in addition and absolutely no scent to them at all. I tried to return it to the store, but they won’t accept it and claim I need to go through the online support. Do not use this company because once you give them your money, it’s theirs and they will do nothing to make you happy.

Horrible horrible! They won't let me cancel subscription. The mini pro is broken and they keep sending oils and charging me. I open the oil up and put it in the bigger diffuser. I got a shipment last week I was out of town and I opened it and I got the little bottle of oil. The big bottle was missing and they still charged me for both? Customer service can not be reached and when you do reach them its a language barrier!!! They dont understand. Finally they send you a bull crap email to make it seem thst they are efficient but nothing comes of it. Scam scam scam. 2 hrs on hold and I got disconnected. Maybe I have to take a legal avenue upon my return. Oh and 50% of the time the little bottle of oil is 3/4 empty. I know it should not be full to the top but omg a quarter bottle???? Lets not talk about the room freshener. I bought one and sprayed it 3 times and on the 4th the neck broke off from the glass bottle and oil everywhere. They obviously dont do any compatibility testing.

I want to share my experience with Aroma360 because I think other customers deserve to know what happened to me. I placed and paid for order #A2053317 on 5 June 2026. I received the diffuser, but the fragrance I paid for never arrived. Around 17 June, I contacted their customer service via live chat. I was told that the fragrance I had already paid for was actually out of stock. We agreed that Dream On would be sent as a replacement. That replacement never arrived either. I also asked for a copy of the chat transcript by email, but I never received it. Almost three months later, Aroma360 still has my money and I still have not received what I paid for. I have contacted them through chat, email and their support system, but instead of resolving the problem, I have repeatedly been sent from one channel to another and asked to provide evidence of conversations that should exist in their own system. Their own representative, Florence, emailed me saying, “If you have any questions or would like to discuss alternative options, please let us know and we'll be happy to assist.” Yet when I tried to continue the complaint, I was simply redirected back into their support system again. I am also still waiting for an answer to a very basic question: why was I allowed to pay for a product on their website when their own customer service later told me it was not even in stock? Meanwhile, they continued sending me emails asking me to leave reviews for products I had barely even been able to use because they failed to complete my order. I have now completely lost confidence in this company. I want to return the diffuser, receive my full £111.99 refund, and have this matter finally closed. What concerns me even more is that the comments I previously posted about my experience on their Facebook page have disappeared. Instead of hiding unhappy customers, perhaps Aroma360 should address the problems that caused those comments in the first place. How many customers have to go through experiences like this before someone takes notice? How many people are expected to pay, wait for months and repeatedly chase a company just to receive what they paid for or get their money back? This is my personal experience, and I have emails and order records to support it. After almost three months, I simply want my money returned and a prepaid return label.

If I could leave a negative star review I would. This company is a total scam. I received my diffuser and first bottle of oil yesterday. After setting it up the diffuser was not working but leaking oil all over my counter. I called today to return and cancel my subscription and I was told I had to pay an additional$79.95 on top of the originally charged $51.95 because I had opened the bottle of oil. How is one to know if this product works unless the oil is inserted? No amount of logic would move the customer service person off the scripted replies. So, I am paying over $130 for nothing. Plus I have to pay postage to send this back. BEWARE! I should have read all these negative reviews before I bought this.

I wish I would have come to trustpilot before apparently signing my life away on a crap product. Their business practices are shady and they give you “free” things with “rewards” and automatically enroll you in a subscription that you have to pay to get out of. RUN! do not purchase or sign anything. Especially the vip program. Apparently you are not permitted to cancel. I’m canceling my credit card on file JUST TO GET THEM TO STOP CHARGING ME! How do you not permit someone to stop buying your product? Customer service is a joke. Good luck getting someone on the phone. The worst everrrrrr

This company doesnt reply with client concerns. I signed up for 1 year they are now telling me its a 3 year contract. I am now being charged duty and that breeches our contract. Cant seem to get ahold of anyone easily and when they finally reply and you try to reply back you have to start a new ticket and they never address your concern

Horrible customer service, impossible to reach, the diffuser is having issues., the oils I ordered are always back-ordered., stay far away from this company, they will try to hard close you into a contract

I received a mini pro diffuser as a gift. Because I am not the one who purchased it, they refused to provide any help even though the product ended up completely defective. They also wouldn't do anything to remedy the multiple subscription shipments of fragrance refills that I wasn't even able to use. They wouldn't cancel it, just told me that I can log in to my account and figure out how to cancel it from there. Overpriced, bad product, that the company clearly doesn't stand behind. Eventually the live chat person just ended the chat after they decided I wasn't worth talking to anymore.