Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
874 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 807 reviews with 1 star · Clear filters
This is hands down the worst company I've ever used have put these units in clients homes and have used it myself for 5 years...the customer service is horrible, the products stop working and or never work and break. They trap you into a contract and don't hold up their end of the deal.
By Laura H.
I am so beyond tired of this company. They are the biggest waste of time. $210.00 for oils and a VIP memebership this is what yuo get. Broken oils up[on arrival, to get a replacement you must prove to them it is damaged. Customer service is a shit show. Your machine will not work as they say it is so easy to set up. I am so beyond over them. Do not buy from them. Go buy your own machine and your own oild and pay a ton less.
By Mindy L.
I ordered the starter kit that come with an oil , then I received a call a day later telling me I should upgrade to the bigger model and pay a monthly subscription to the oils I said no I don’t want that. I look at my visa and they charged my credit card $700 without my permission!!! This place is unprofessional. I should have checked the reviews before i ordered. Beyond frustrating.
By TG
I placed an order nearly two weeks ago and it still hasn’t shipped. I had a rep to tell me the order will be shipped in the next 2 days - still don’t have anything. No notification update on shipping status and of course no product. Then, another rep said some items are on back order but couldn’t tell me which ones and then disconnected from the chat. I sent multiple emails to support with no response. I am coming to accept that I’ve been scammed.
By Lea
Got roped into an expensive machine and oil subscription. My diffuser is making noises and it has a warranty and I have received zero response from emails and help tickets! It's very frustrating, I just want my machine fixed or replaced.
By Wendy G.
I purchased machines and scents from Aroma360 on June 5, 2025, for $2,673.36. A week later, on June 13, 2025, they charged my card another $681.32, which I never authorized. Since then, they have continued to charge my company credit card over $1,000 for products I never ordered and never received—including a $15 “mystery gift” that I neither authorized nor received. When I contacted them, I waited on hold for over 40 minutes, only to be told my case would be “escalated.” Nothing was resolved. Their staff insists I signed up for a subscription online, yet the supposed “orders” appear to have been placed in the middle of the night—clearly fraudulent. To make matters worse, I was harassed with daily calls from different salespeople, even after asking multiple times to be placed on their Do Not Call list. On June 18, 2025, after I had already disputed the charges, they reached out again trying to sell me a subscription. This company’s practices are unethical, misleading, and harassing. I am now forced to dispute the charges with my credit card company and file a BBB complaint. Buyers beware: do not give this company your credit card information.
By Palace C.
They scam me . I been trying to get me money back for 4 months now .
By Sunny A.
⭐ 1 Star If I could give zero stars, I would. My experience with Aroma360 has been extremely frustrating and feels deceptive. I signed up believing I was entering a simple program, but quickly discovered that everything is tied to a confusing “VIP Department” that you can’t actually reach. I spent nearly 50 minutes on the phone with a customer service representative while she repeatedly tried to connect me with their VIP team—she couldn’t get through either. She promised I’d get a call back from management, but nobody ever followed up. This company makes it impossible to cancel or resolve billing issues. Customer service is polite but powerless, and management is completely unresponsive. Based on my experience and the hundreds of complaints online (BBB, Trustpilot, news investigations), this is not an isolated issue—it’s a pattern. The products themselves are not worth the stress. The diffuser is unreliable, and the entire setup feels like a trap to lock customers into subscriptions or contracts that are very hard to escape. Aroma360’s practices are misleading, unprofessional, and border on predatory. I would strongly recommend avoiding this company.
By Anthony
